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nora Ashraf, Technical support advisor

nora Ashraf

Technical support advisor·Teleperformance company

Egypt

High school or equivalent, Radio And Television English department

Work experience

Total years of experience: 0 years, 4 months

Technical support advisor

March 2013 - June 2013

Teleperformance company

Cairo, Egypt

March 2013 - June 2013

Inbound technical support representative for Samsung® UK Audio-visual Team.
Provided UK customers with technical support for Audio-visual equipments over the phone.
Raised repair service requests for faulty units, issue and manage repair requests.
Inbound technical support representative for Samsung® UK Audio-visual Team.
Provided UK customers with technical support for Audio-visual equipments over the phone.
Raised repair service requests for faulty units, issue and manage repair requests.
Communicate work updates and enhancements, design new operational processes.
Coordinate day-to-day tasks, liaising between different teams in Egypt and the UK.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Mass communication - Cairo university

June 2012

June 2012

High school or equivalent, Radio And Television English department

Egypt

Futures American School

May 2008

May 2008

High school or equivalent, American Diploma

Egypt

Skills

Public Relations
Expert
Public Relations
Expert
Events Organizing
Expert
Events Organizing
Expert
Radio Broadcasting
Expert
Radio Broadcasting
Expert
Advertising Operations
Expert
Advertising Operations
Expert
Television Production
Expert
Television Production
Expert
Computer skills
Expert
Computer skills
Expert
Public Relations
Expert
Public Relations
Expert
Events Organizing
Expert
Events Organizing
Expert
Radio Broadcasting
Expert
Radio Broadcasting
Expert
Advertising Operations
Expert
Advertising Operations
Expert
Television Production
Expert
Television Production
Expert

Languages

English

Expert

Arabic

Expert

French

Intermediate

Training and Certifications

Training
Ushering
Shneider Company, Mingle Managzine , CIB Bank
Oct 2010
helped in building the script of the program and observing on air conditions
Trained in "Al Shark Al Awsat" Radio Station
Jul 2011

Hobbies and interests

Photography is my Big interest