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nora Ashraf, Technical support advisor

nora Ashraf

Technical support advisor

Teleperformance company

Location
Egypt - Cairo
Education
High school or equivalent, Radio And Television English department
Experience
0 years, 4 Months

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Work Experience

Total years of experience :0 years, 4 Months

Technical support advisor at Teleperformance company
  • Egypt - Cairo
  • March 2013 to June 2013

Inbound technical support representative for Samsung® UK Audio-visual Team.
Provided UK customers with technical support for Audio-visual equipments over the phone.
Raised repair service requests for faulty units, issue and manage repair requests.
Inbound technical support representative for Samsung® UK Audio-visual Team.
Provided UK customers with technical support for Audio-visual equipments over the phone.
Raised repair service requests for faulty units, issue and manage repair requests.
Communicate work updates and enhancements, design new operational processes.
Coordinate day-to-day tasks, liaising between different teams in Egypt and the UK.

Education

High school or equivalent, Radio And Television English department
  • at Mass communication - Cairo university
  • June 2012
High school or equivalent, American Diploma
  • at Futures American School
  • May 2008

Specialties & Skills

Public Relations
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Events Organizing
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Radio Broadcasting
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Advertising Operations
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Television Production
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Computer skills
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Languages

English
Expert
Arabic
Expert
French
Intermediate

Training and Certifications

Ushering (Training)
Training Institute:
Shneider Company, Mingle Managzine , CIB Bank
Date Attended:
October 2010
helped in building the script of the program and observing on air conditions (Training)
Training Institute:
Trained in "Al Shark Al Awsat" Radio Station
Date Attended:
July 2011

Hobbies

  • Photography is my Big interest