Medical interpreter
Volunteer
مجموع سنوات الخبرة :4 years, 3 أشهر
Holder of Weill Cornell “Bridging the Gap Medical Interpreter Training
Certificate”. During this program, participant
Works with non-English speaking patients
Facilitates medical service by interpreting language between
patients/families and health care providers accurately and completely
by using international best practices.
Clarifies information that cannot be literally translated from one
language into another in order to facilitate understanding between
the health care provider and patients/families.
Ability to interpret over the phone if required.
Maintains a professional distance and non-judgmental attitude when
providing interpreter services.
Carries out the required medical and non-medical interpretation
activities for the assigned session.
Maintains language assistance with clinical follow-up or discharge
instructions.
Delivers dynamic language services from a diverse cultural
perspective, to promote superior interpersonal communications with
all stakeholders.
Sets tone of the patient/provider encounter to manage spatial
configuration and flow of communication to preserve accuracy and
completeness, and to assess and address potential areas of
discomfort for patient (age, gender of interpreter, no previous
experience with interpreters)
Collaborates with patient and family educators when required to
assist in the provision of clear and concise educational literature in
appropriate languages.
Actively contributes to maintaining high standards of quality, patient safety and ensures patient experience is maintained.
Keeps abreast of new language requirements and the need for
additional interpretive needs.
Operates in compliance with interpreter and hospital policies and
procedures, particularly those relating to patient confidentiality.
Adheres to standards as they appear in the Code of Conduct and
Conflict of Interest policies
High knowledge of local citizens’ preferences and high cultural
awareness.
Identifying new sales leads
Pitching products and services
Maintaining fruitful relationships with existing customers
Researching organizations and individuals online (especially on social media) to identify new
leads and potential new markets
Researching the needs of other companies and learning who makes decisions about
purchasing
Contacting potential clients via email or phone to establish rapport and set up meetings
Planning and overseeing new marketing initiatives
Preparing PowerPoint presentations and sales displays
Contacting clients to inform them about new developments in the company’s products
Developing quotes and proposals
Negotiating and renegotiating by phone, email, and in person
Monitoring and evaluating agents in the call center
Reporting the results to the top Management to allow them to improve and enhance the
agent's performance to reach the standard performance
Training sessions to prepare the new comers to be able to deal professionally with
customers and give them back ground about customer service representative duties and
principles
Monthly prepare the analysis form for the agent's performance and service level during the
month
Monthly report for the top management with charts for all agents performance, shared
weakness points and differentiate between customers inquiries to support customers with
all information they need
Providing the customer with all kinds of forms requested and inquiries through fax or e-mail
Receiving calls on ART call center line 19300 to support customers with any inquiries
Related to their subscription, new sales, programming or technical support
Providing the customer with all requested information about all kinds of subscriptions
Providing technical support to our subscribers through the phone
85% of the technical problems is solved through phone
Data entry into an Integrated Business System
Controlling subscribers financial accounts
Processing customer's financial transactions
Insuring maximum customer satisfaction
Receiving customers complains and follow up with other departments to insure problems are solved
Archaeology
