ICT Business Developer - Indirect / Partner Channel
Saudi Telecom Company - Stc
Total years of experience :7 years, 9 Months
Responsible for overall partner relationships, including strategic planning, revenue growth targets, and all operations necessary to maintain profitable partnerships. Employed a consultative-based approach to identify new business opportunities with current partners and identify and contact potential partners.
• Develop a dynamic dashboard reporting interface to present weekly performance information, KPIs to partner channels management and internal stakeholders.
• Collaborate with partners to develop and execute go-to-market strategies.
• Conduct a periodic scan of the customer base to identify growth potential and revenue opportunities across all customer segments.
• Highlight meaningful customer information to the various marketing functions to ensure maximum return on investment in customer information investments.
• Support customer acquisition, conversion, and retention targets for each partner.
• Plan and oversee partner rewards and recognition programs.
• Accurately maintain up-to-date partner portfolio information and partner performance statistics and management report
• Achieve set targets (including connectivity, revenue, churn & product penetration), KPI’s and objectives.
• Provide a weekly report of the challenges and successes of the territory and ensure that the pipeline is kept up to date and that accurate sales forecasts are provided on a weekly basis.
• Develop and manage account managers’ training plans, prepare information guides, and provide training sessions.
• Plan, monitor, and conduct analysis of customer information across all dimensions, such as product subscriptions, campaign performance, demographic profiles, usage patterns, traffic distribution, etc. to identify trends and make recommendations to improve product performance.
• Work with account managers to gather new service requirements from customers and clarify requirements as necessary.
• Coordinate and align with the managed services team on the onboarding process (such as sharing gathered requirements and arranging technical assessment).
• Understand customer queries, complaints, and issues related to ICT services and solve them.
• Meet regularly with counterparts from a partner organization.
• Perform benchmarking measures for products and services features and prices against the best levels of performance.
• Liaise closely with various teams within consumer marketing segments, CVM, planning & pricing for various products pre- and post-analysis to provide products’ post-evaluations through ROI analysis.
The primary focus was on planning, managing, and developing a sales team with key responsibilities of developing and implementing a comprehensive strategy that increased stc's cloud and cybersecurity market share in small and mid-market businesses.
• Managed stc's partners' sales reps to sell cybersecurity and cloud solutions.
• Actively participated as a team member in strategic and tactical planning for the division.
• Developed working relationships with consulting, business developers, and/or support field managers to develop joint account plans.
• Developed and executed strategic plans using resources from various marketing and sales functions to maximize revenue with frequent guidance from the overall sales director.
• Responsible for coaching, performance management, and career development of cloud platform sales reps.
• Handled escalations and participated directly in complex sales situations to negotiate and/or resolve disputes and ensure customer satisfaction.
• Conducted sales forecasts, territory planning, demand generation, deal strategy development, and trend analysis requirements.
• Ensured appropriate operational planning was effectively executed to meet business needs.
• Ran focus groups and facilitated discovery analysis workshops to understand which business processes needed to be incorporated into the SAP CRM.
• Identified creative solutions for processes that were not fully addressed by standard SAP CRM.
• Worked with the Engineering Team to define a scope and technical requirements for a project.
• Acted as an end-user advocate to ensure overall system usability and successful adoption.
• Monitored and reported project status, identified issues, and implemented corrective actions.
• Prepared business proposals, project status reports, and presentations.
• Assisted the Technical Support/Integration Team.
• Helped develop an IT roadmap.
• Managed business requirements and specifications, including documentation and functional specifications for BI initiatives.
• Developed optimal solutions and evaluated dependencies and risks.
• Collaborated with stakeholders to implement innovative approaches, through research and data analysis, to address key business and operational needs.
• Updated and monitored project plans.
• Wrote formal papers and created presentations on best practices and strategic recommendations.
• Analyzed gaps in IT skills.
• Ran training sessions and workshops for groups and individuals.
• Designed and developed computer training manuals and instructional materials.
• Evaluated student progress and gave feedback.
Researched and recommended learning programs and techniques
• Managed biller integration activities and merchant activation.
• Handled issues concerning government billers, merchants, and banks.
• Prepared operational financial reports and statements for banks and billers.
• Quantified KPIs for internal processes and prepared quality performance reports.
• Identified process improvement opportunities.
• Developed a SLA penalty calculator app.
• Helped implement ISO9001.
• Collected detailed user data and evaluated technical requirements.
• Archived and purged databases and logs; documented library creations.
• Created custom workflows and business process maps to address user and functional requirements.
• Tackled tough design and UX problems.
• Created and customized SharePoint master pages, CSS, layouts, and web themes.
• Implemented best practices for web development.
• Monitored performance to identify and resolve problems.
• Leadership & communication • Finance & business acumen • Entrepreneurship & innovation • Strategy & management
Graduated with Honors; Rating: Excellent
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