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Norah Mohammed Shukri Al fatah, Secretary / Executive Secretary

Norah Mohammed Shukri Al fatah

Secretary / Executive Secretary·FAMA Holding Company - Sunset Beach Resort

Saudi Arabia

Bachelor's degree, Sociology and Social Service

Work experience

Total years of experience: 13 years, 7 months

Secretary / Executive Secretary

February 2014 - Present

FAMA Holding Company - Sunset Beach Resort

Dammam, Saudi Arabia

February 2014 - Present

Answer telephones, Meet and greet clients and visitors.

Types and sends any needed correspondences (letters, faxes, e-mails... etc).

Coordinates between the staff and managers.

Provides coordination for meetings, administrative.

Company industry:
Real Estate
Job role:
Administration

مبيعات

January 2013 - September 2013

ايجاب للسياحه و السفر

Dammam, Saudi Arabia

January 2013 - September 2013

•Conduct in person/phone sales using Pacioln ticketing software.
•Organize and distribute “will-call” tickets.
•Describe venue layouts and seating locations.
•Respond to customer inquiries with accurate up-to-date information.
•Provide superior customer service.
•Maintain a current working knowledge of all events, services, and procedures by reviewing
event information sheets and posted or verbal communication.
•Strong customer service skills with the ability to resolve customer conflicts, should they arise.
•Read, write and communicate effectively with co-workers and the general public.
•Deal professionally, courteously and tactfully with the public and coworkers.
•Light administrative duties.
•Other duties as assigned

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education Counselor

July 2012 - December 2012

شركه التقدم الصناعيه مكتب التعليم في الخارج

Khobar, Saudi Arabia

July 2012 - December 2012

• Discusses the comprehensive school counseling program with the school
administrator.
• 1.2 Develops and maintains a written plan for effective delivery of the school
counseling program based on the NC Comprehensive School Counseling
Standard Course of Study and current individual school data.
• 1.3 Communicates the goals of the comprehensive school counseling program to
education stakeholders (i.e., administrators, teachers, students, parents, and
community/business leaders).
• 1.4 Maintains current and appropriate resources for education stakeholders.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

KING FAISAL UNIVERSITY - Hassa

January 2015

January 2015

Bachelor's degree, Sociology and Social Service

Saudi Arabia

COLLEGE OF EDUCATION

January 2008

January 2008

Bachelor's degree, English Literature

Saudi Arabia

University: COLLEGE OF EDUCATION - JUBAIL Courses in English Literature 2001 - 2008 University: KING OF FAISAL KSA Under BSc Ethno methodology

Skills

Customer Service
Expert
Customer Service
Expert
Sales Liaison
Expert
Sales Liaison
Expert
Brand PR
Expert
Brand PR
Expert
Secretarial
Expert
Secretarial
Expert
Coaching
Expert
Coaching
Expert
The skill in matters related to the affairs of the staff and the skill of the secretary in all of it
Intermediate
The skill in matters related to the affairs of the staff and the skill of the secretary in all of it
Intermediate
Customer Service
Expert
Customer Service
Expert
Sales Liaison
Expert
Sales Liaison
Expert
Brand PR
Expert
Brand PR
Expert
Secretarial
Expert
Secretarial
Expert
Coaching
Expert
Coaching
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Training
برنامج حجزوات
المميز للسياحه
Jun 2013