Norhan Hossam Farid, customer care representative

Norhan Hossam Farid

customer care representative

Careem

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Human Resources
Expérience
10 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 7 Mois

customer care representative à Careem
  • Egypte - Le Caire
  • Je travaille ici depuis septembre 2018

-Assisting Respond promptly to customer inquiries
-Handle and resolve customer complaints.
-Provide services and deliver information
-Dealing with customers for booking their rides using our Careem system

admin assistant à Ahram Canadian University
  • Egypte - Le Caire
  • octobre 2013 à septembre 2018

-Manage the Dean's calendar of appointments
-Answering phone calls
-Assists in preparing the council meeting files
-Responsible for writing reports and internal letters
-Helps in organizing students activities
-Responsible for managing the book store and delivering textbooks to the students
-Registering courses for students and responsible for delivering IDs for students
-Welcome new students in the beginning of every semester.
-Responsible of managing the unit to ensure an efficient and effective operation
-Responsible for all the post and letter in quality unit

Éducation

Baccalauréat, Human Resources
  • à Ahram Canadian University6th of October
  • juillet 2013
Etudes secondaires ou équivalent, Thanwya Amma
  • à Dar El Hoda Language School
  • juin 2009

Specialties & Skills

Team Player
Communications skills
Microsoft Office
Self leatner

Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

Presentation Skills (Certificat)