Norma Hatoum

Hermes the pearl
2017 up to date Department manager

Managing staff
Merchandising
Hitting targets and implementing strategies
to improve sales
Stock control
Hitting sales targets
Account analysis
Forecasting future sales
Taking care of customer service including handling queries and complaints
Recruiting and training new staff

VILLAGIO MALL -SAINT LAURENT PARIS
2015-2017 SENIOR SALES :

Promoting the products to clients.
Achieving the sales targets.
Ensuring the quality of the goods sold.
Achieving more than double the number of registered clients then fellow associates.

SALAM THE GATE MALL-JUST CAVALLI:
2011-2015 SENIOR SALES ASSOCIATE:
; Maintain constant presence on sales floor to address customer needs.
; Approach browsing customers and initiate conversations to determine buying preferences.
Make training for new staff.

ZARA LEBANON
2009-2011 ASSISTANT MANAGER:
Training and coaching employees, providing motivation to increase sales and store profit.
Identify and comfort performance issues including communication of gaps in performance, coaching.
Coordinating the merchandising of inventory and assisting in product resulted in increasing sales.
Assist sales associates in developing long term and daily territory plans that optimize time and resources.