System Administrator
Confidential
Total years of experience :26 years, 6 Months
* Responsible in Corporate IT Infrastructure (In-house corporate Data Center).
* Designing, organizing, modifying and supporting company’s computing system.
* Ensures the LAN/WAN, Security, Emails, Internet (Wired/Wireless), Intranet (Sharepoint), Cloud Services, Voice, Counter Ticketing, Backup & DR system are all up and healthy.
* As a System Administrator, I am employed in all types of workspaces to oversee the operation of the organization’s entire computing system (Hardware/Software).
* Manage Licenses, Certificates, and SLAs.
* Provide support to all staff and all escalated issues from IT Helpdesk Team.
* Responsible of Installation of Client Weigh Bridge application software for Waste Management Online application.
* Head of the IT Infrastructure Unit - Assigned by IT Manager.
- Lead System Admin on daily task, activities and plan on Corporate Data Center.
- Serve as the Technical Contact of the company to the Suppliers, Acct Managers and any outsource firm.
* Responsible for Network Planning, Design and Consultation.
- Administering/Managing Firewalls, Routers, WAP, Switches, VPN, IP/PABX System (Avaya IP Office).
* Responsible for Printing Management System.
*Responsible for IT Asset.(ITIL + Asset Management ME ServiceDesk+)
* Responsible for Software Licenses, SLA (as per on my previous Job Title)
* Provide Technical Support to IT Helpdesk Section Team.
* Managing portable devices on the Corporate Network using GFI Endpoint Security.
*Managing Du SIM Cards provided by the Company.
Technical Support Hardware/Software to all office equipment (Servers,
Workstations, Printers, Fax/M, Photocopiers, Scanners) in all Offices around UAE.
* Provide Full Level (1st, 2nd, 3rd) support for all hardware/software problems
reported, documenting problems and solution as required.
* Managing and Supporting software/licenses
- AutoCAD - manage licenses distribution and monitoring, troubleshooting
technical issues and coordinating with the Autodesk support Engineers.
- Primvera (P3, P6) - supporting with coordination from support engineer of CAD
Emirates or CMCS.
- Planswift 9.0 - supporting with coordination from the salesperson con support
from Supplier.
- CCS Candy - support with coordination from CCS company Technical
Consultant.
- MS Office 2010 - manage licenses distribution/deployment, and monitoring.
Ensuring set of licenses are retain (coordination with IT Technician Staff).
- Inspect and ensure that the anti- virus software installed and updates.
* Lead the I.T. Services Team, where applicable, in their day-to-day responsibilities
(Technical Issue troubleshooting and updates, Gate passes, IT Service Requests,
Supplier Invoices and Delivery Notes, Assets).
* Follow up Suppliers and Repair Service company (outsource company).
* Assisting IT Administrator
- Assisting IT Administrator in Windows Servers, Exchange Server, Data Servers.
- Assist in planning & implementing site office network infrastructure and
Telecommunication System.
- Assist of decision-making pertaining to computer equipment needs of the offices.
- Assist in Software (Anti-Virus, Firewalls, Licenses monitoring.
* Act as IT Administrator-in-charge if administrator’s on leave.
- Support Company Products; IBM, Acer, Minolta QMS, Encad (large format) printer, Epson, Samsung, Sharp
- Perform a variety of technical support activities related to the IT Technical Support Department/Help Desk support; PC hardware/software installation & troubleshooting as well as printers, scanners & other peripherals devices. Network installation, & configuration setup, Assisting users related to any software problems, data back -up, and software updates.
- Project Assigned:
2003 - 2007: Islamic Development. Bank (IDB)
2001 -2003: Governor Prince Majeed Office ( Emarath Makkah - Governor Office)
Field service technician: troubleshooting, diagnosing, repairing, installations of computer hardware and software in site.
Preparing PCs with required hardware, software configuration, network/internet connections and installations
Diagnosing, troubleshooting, repairing all defective computer units along production line (such as, Leo computers, Compaq Deskpro/Presario, Everex, Hyundai, and so on....).
Preparing a daily report and evaluation of the production output.