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Norman Dale Pablo, Customer Service Representative

Norman Dale Pablo

Customer Service Representative·Teleperformance

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 8 years, 10 months

Customer Service Representative

July 2022 - Present

Teleperformance

Angeles City, Philippines

July 2022 - Present

Reviewing Various forms of user generated content on online platforms (Text, images,
videos) for compliance with platform guidelines and policies.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service RepresentaƟve

January 2022 - Present

Teleperformance

Angeles City, Philippines

January 2022 - Present

Reviewing various forms of user-generated content on online plaƞorms (Text, images, videos) for
compliance with plaƞorm guidelines and policies.
Company industry:
Call Centers & Customer Care Outsourcing

Plumber

January 2020 - January 2021

Kyodo Setsubi Kogyo Co, Ltd. Yokkaichi Japan

Yokkaichi, Japan

January 2020 - January 2021

Able to do any construction related works but more specialized in plumbing
Company industry:
Construction & Building

Plumber

January 2020 - January 2021

Kyodo Setsubi Kogyo Co, Ltd.

Yokkaichi, Japan

January 2020 - January 2021

Install, maintains, and repair water, drainage, and gas systems in residential, commercial and
industrial settings.
Company industry:
Construction & Building

New Process Technician

January 2020 - January 2021

Amertron Inc.

Yokkaichi, Japan

January 2020 - January 2021

Install, maintain, and repair water, drainage, and gas systems in residenƟal, commercial, and
industrial seƫngs.
Operate, monitor, maintain, and troubleshoot industrial machinery and processes in the food and
electronics industry. Conducts Regular monitoring of the process and conducts new products, new
machines, and new process evaluaƟon.
Company industry:
Industrial Production

Process Technician

July 2017 - July 2019

Amertron Inc.

Angeles City, Philippines

July 2017 - July 2019

∙ Conducts regular monitoring of process yield and yield limiters.
∙ Conducts new product, new machine and new process evaluation.
∙ Conducts in-house evaluation runs as necessary or as requested by customer. ∙
Conducts process or product qualification report.
∙ Responsible also for communicating with customers and suppliers to resolve process related
Company industry:
Industrial Production

Production Staff

January 2017 - January 2018

Sambon P & E Phils. Corp

Angeles City, Philippines

January 2017 - January 2018

Responsible for efficient and safe operation of machinery and equipment within a
manufacturing or production environment.
Company industry:
Industrial Production

ProducƟon Staff

January 2017 - January 2018

Sambon P & E Phils. Corp

Angeles City, Philippines

January 2017 - January 2018

Responsible for the efficient and safe operaƟon of machinery and equipment within the producƟon
plant.
Company industry:
Industrial Production

Food and Beverage assistant

October 2016 - January 2017

Gerry’s Grill Clark

Angeles City, Philippines

October 2016 - January 2017

Providing food and beverage service to guests, including taking orders, serving food
and drinks, and clearing tables. Providing excellent customer service and handling guest inquiries.
Company industry:
Catering, Food Service, & Restaurant

Food and Beverage Assistant

October 2016 - January 2017

Gerry’s Grill Clark

Angeles City, Philippines

October 2016 - January 2017

Providing food and beverage service to guests, including taking orders, serving food and drinks, and
clearing tables. Providing excellent customer service and handling guest inquiries.
Company industry:
Catering, Food Service, & Restaurant

Store Staff

April 2016 - September 2016

SM City Clark

Angeles City, Philippines

April 2016 - September 2016

Providing Customer service, maintaining the store environment, and assisƟng with inventory
management.
Company industry:
Sales Outsourcing

Education

St. Peter College of Technology

January 2016

January 2016

Bachelor's degree, Computer Science

Philippines

St. Peter College of Technology

January 2016

January 2016

High school or equivalent, Computer Science

Philippines

Skills

Data Encoding
Expert
Data Encoding
Expert
Data Entry
Expert
Data Entry
Expert
Computers
Expert
Computers
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
WILLINGNESS TO LEARN
Intermediate
WILLINGNESS TO LEARN
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PHYSICAL STAMINA
Intermediate
PHYSICAL STAMINA
Intermediate
MACHINERY
Intermediate
MACHINERY
Intermediate
ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
PRIORITIZATION
Intermediate
PRIORITIZATION
Intermediate
Computer literate
Intermediate
Computer literate
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
COMPUTATIONAL TOOLS
Intermediate
COMPUTATIONAL TOOLS
Intermediate
Speed typing Skills
Expert
Speed typing Skills
Expert
Time Management
Expert
Time Management
Expert
Food and beverage management
Intermediate
Food and beverage management
Intermediate
Store Staff
Intermediate
Store Staff
Intermediate

Languages

English

Beginner