Norman Novera, Administrative Service Supervisor

Norman Novera

Administrative Service Supervisor

Jabeenar Technical Services LLC

Location
United Arab Emirates - Dubai
Education
High school or equivalent, Computer Operations
Experience
2 years, 8 Months

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Work Experience

Total years of experience :2 years, 8 Months

Administrative Service Supervisor at Jabeenar Technical Services LLC
  • United Arab Emirates - Dubai
  • August 2013 to May 2014

Supervise eighteen heads of manpower in a consistent manner to obtain good quality results for customer satisfaction and to maintain company’s integrity.
Handles Customer Relations to generate sales and works well as a profitable member of the company.
Coordinates with clients for smooth flow of the project for and about the rendered service
Responsible for managing, training, and overseeing all employees working in various station and their functions within the service area. 
Monitor payroll expenses send invoices and process all other paperwork.
Handles End of Day Cash Income Report for proper process of monthly Inventory.
Duties include evaluating office procedures and looking for more efficient ways of conducting processes.

CSR Customer Support Representative at Sykes Asia Incorporated
  • Philippines
  • October 2010 to July 2012

Responsible to answer all calls from hotels.com / expedia.com sites.
Hotel reservations, modifications and cancellations are the top drivers. Manage and attend all calls in professional manner and follow companies policies.

Education

High school or equivalent, Computer Operations
  • at Interface Computer College
  • July 1987

Basic Computer Concepts

High school or equivalent, Secondary Education
  • at Florentino Torres High School
  • April 1987

Completed 10 years of Education

Specialties & Skills

Customer Service
Hospitality Management
Administrative Support
Team Leadership
Customer Relations
Staff Management/Organization, Professional, working under pressure, self-motivated.
Relevant customer care courses Computer skills – Customer service software
Customer relation skills like Self-Presentation, tactful, adaptability, detail-oriented,

Languages

English
Expert

Training and Certifications

Certificate (Certificate)
Date Attended:
October 2010
Valid Until:
November 2010

Hobbies

  • Reading books
    What special about this hobby of mine is I've created a mini library of all the books that I have read and the memories attached in each and every book.