Nouf AlShathry

• Investigated and resolved cases that were escalated internally and externally by banks and billers.
• Contributed in the development and implementation of analysis and audit tools.
• Documented new processes, maintained the department’s portal and updated official documents.
• Prepared monthly reports on KPI’s and service delivery and generated information as requested to
the management.
• Monitored the support services and reported to the management on key operational issues.
• Assisted in the integration of banks, billers and services, organized orientations and handled announcements.

• Operated the learning management system (ORACLE) and updated the training catalogue and employees development records.
• Assisted in organizing and coordinating training activities and initiated contact with institutes and universities to enroll employees.
• Filed and processed training invoices (external and in-house) into the system and maintained payments records.
• Collected feedback from employees on training courses and responded to general enquiries regarding training policies and procedures.
• Generated reports and composed guidelines and procedure documents.