Retail Project Manager
The Saudi British Bank - SABB
مجموع سنوات الخبرة :12 years, 1 أشهر
- Manage assigned portfolios.
- Assure the strategy alignment of initiatives/projects within my portfolio.
- Leading project committee meetings and working groups.
- Support Head of retail banking and wealth management PMO in governing RBWM portfolios and assure KPI/Object are achieved.
-Manage IT development projects that cater to key business needs in order to ensure time bound delivery and adherence to predefined standards and guidelines.
-Coordinate with IT functions such as development, operations, user departments, external vendors to deliver assigned projects on time and within the budgetary requirements.
- Identify and mitigate project related risks and ensure high standard of delivery.
- Develop, lead, and motivate a team of Service Desk professionals to deliver excellent technical/non- technical support with outstanding end-user service.
- Track the incidents to conclusion in line with SLAs and quality standards.
- Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly.
- Develops a performance measurements framework and facilitates feedback system to team members on issues such as end-users service, and technical skills, in order to enhance the quality of support delivered.
- Leads and participate in IT projects as requested.
- Prepare Disaster Recovery (DR) and Business Recovery Plan (BRP) area with the full IT requirement & keep managing it based on business requirements.
- Provide daily/Weekly/Quarterly KPIs statistical reports.
- Act as a further escalation point for unresolved or escalated calls.
- Able to plan long term improvements, looking at least 1 year ahead.
Help and advise our clients for a suitable course according to their needs and their current position then arranging their bookings from the moment they book, providing them flights and visa support, airport pick ups and locating them suitable accommodation. Also providing them with conditional acceptance letters from universities if needed ..
- Managed to establish a good database of universities and companies.
- Provided visa services support for our clients.
- Erika insurance representative at EF Saudi Arabia.
- Attended International training courses in Malta, UK, Ireland and Dubai.