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Nouha Yousfi, Head communication officer

Nouha Yousfi

Head communication officer·badrgo

Qatar

Bachelor's degree, English

Work experience

Total years of experience: 3 years, 8 months

Head communication officer

November 2024 - February 2026

badrgo

Doha, Qatar

November 2024 - February 2026

Company industry:
Bookshop & Consumer Media
Job role:
Administration

Communication Support Officer

November 2024 - February 2026

BADRGO

Doha, Qatar

November 2024 - February 2026

Provided professional communication support and customer interaction services.
Responded to client inquiries and handled requests efficiently and professionally.
Ensured high levels of customer satisfaction through effective communication and service delivery.
Adapted communication strategies to suit different customer profiles and cultural backgrounds.
Managed concerns and complaints with patience and professionalism to maintain positive client relationships.
Strengthened interpersonal, problem-solving, and conflict-resolution skills in a multicultural work environment.

Company industry:
Bookshop & Consumer Media
Job role:
Support Services

AI Research & Multilingual Project Coordinator

November 2024 - February 2026

Aurora Studio— Lionbridge

Jeddah, Saudi Arabia Remote

November 2024 - February 2026

AI Sourcing
Coordinated AI training projects, managing workflows.
Implemented structured workflows and CRM-style tracking.
Collaborated with international remote teams, including Lionbridge AI.
Conducted basic SEO and keyword research to improve AI content understanding

Company industry:
Computer Hardware & High-Tech Manufacture

Head of Communications Support Officer

November 2024 - February 2026

BADRGO

Doha, Qatar

November 2024 - February 2026

Company industry:
Bookshop & Consumer Media

Tour Guide Assistant

October 2022 - October 2024

Magic Tours

Algiers, Algeria

October 2022 - October 2024

Assisted tour guides in organizing tours for international cruise ship visitors.
Provided multilingual translation (Arabic, English, French, Spanish).
Supported coordination of sightseeing tours and tourist activities.
Answered visitor questions regarding local culture, landmarks, and itineraries.
Contributed to delivering a positive and memorable travel experience.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Travel Sales & Client Relations Specialist

October 2022 - October 2024

AL NIDO

Annaba, Algeria

October 2022 - October 2024

Assisted tour guides in organizing tours for international cruise ship visitors.
Promoted and sold tourism packages to international clients.
Negotiated and secured tourism package contracts, frequently achieving
same-day client conversions contributing to company revenue growth.

Company industry:
Tourism, Museum, & Cultural

travel specialist

July 2022 - May 2024

Magic tours

Annaba, Algeria

July 2022 - May 2024

Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Education

Badji Mokhtar University - Annaba

June 2024

June 2024

Bachelor's degree, English

Algeria

HubSpot Academy

June 2024

June 2024

Bachelor's degree, Languages And Linguistics

Algeria

University of Badji Mokhtar

December 2023

December 2023

Bachelor's degree, English Language

Algeria

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATION STRATEGIES
Intermediate
COMMUNICATION STRATEGIES
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC SOURCING
Intermediate
STRATEGIC SOURCING
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Spanish

Intermediate

Training and Certifications

Certifications
Computer Skills Training
Computer Skills Training

Hobbies and interests

[IMAGE] [IMAGE] [IMAGE] [IMAGE] [IMAGE]
Dance , scuba diving