Nouha Yousfi

Provided professional communication support and customer interaction services.
Responded to client inquiries and handled requests efficiently and professionally.
Ensured high levels of customer satisfaction through effective communication and service delivery.
Adapted communication strategies to suit different customer profiles and cultural backgrounds.
Managed concerns and complaints with patience and professionalism to maintain positive client relationships.
Strengthened interpersonal, problem-solving, and conflict-resolution skills in a multicultural work environment.

AI Sourcing
Coordinated AI training projects, managing workflows.
Implemented structured workflows and CRM-style tracking.
Collaborated with international remote teams, including Lionbridge AI.
Conducted basic SEO and keyword research to improve AI content understanding

Assisted tour guides in organizing tours for international cruise ship visitors.
Provided multilingual translation (Arabic, English, French, Spanish).
Supported coordination of sightseeing tours and tourist activities.
Answered visitor questions regarding local culture, landmarks, and itineraries.
Contributed to delivering a positive and memorable travel experience.

Assisted tour guides in organizing tours for international cruise ship visitors.
Promoted and sold tourism packages to international clients.
Negotiated and secured tourism package contracts, frequently achieving
same-day client conversions contributing to company revenue growth.