Country IT Manager - CSM - ITSSC Country Representative for Egypt
ALSTOM Egypt for Power and Transport Projects
Total years of experience :23 years, 11 Months
Country IT Manager - IT Shared Services Centres (ITSSC) - ALSTOM
In addition to the above title I was appointed as:
ITSSC Egypt Operations and Services Manager 1/10/2009
ITSSC Representative in Egypt 23/10/2009
Country Customer Service Manager for Egypt 1/12/2009
- Details of Position as ITSSC Representative in Egypt:
Represent IT SSC in the country’s committees and other official bodies,
Ensure with local HR management that local laws and regulations are applied appropriately for all IT SSC staff within the country,
Support local employee related and administrative tasks on behalf of the relevant IT SSC service line manager whenever a signature is required locally and
The IT SSC Representative has delegation of authority to sign contracts on behalf of IT SSC once necessary approvals have been obtained.
Details of Position as ITSSC Egypt Operations and Service Manager
All other local IT activities by delegation of the related Global Service Lines when no member of global service line is present locally.
In addition, will also be in charge of Customer Service Management, his main focus being to maintain and gradually improve service quality, through a constant cycle of defining, agreeing, monitoring, reporting and reviewing Infrastructure service achievements by delegation of the Regional Customer Service Director.
Details of Position as Country Customer Service Manager for Egypt in close cooperation with the Global IT Operations - GITO Services Lines and Applications Solution Centers - ASC
Represent GITO in front of the Business and IS Top management in Egypt.
Act as the single point of contact for the Internal Customers in Egypt for:
IT infrastructure related projects and service requests and ensures quality of services delivered locally by GITO,
GITO Service Catalogue and related service level agreements,
Infrastructure Service escalations as regards to incidents and service requests.
- Reporting directly to the Group Operations Manager Locally and the Distributed Data Centres Manager Globally.
- Projects Management and Planning for various solutions implementation across the Group in Egypt according to Local and Global needs and policies.
- Responsible of all Microsoft Products - Servers, Clients and Portables. (Architecture, Implementation and Management - Currently managing 44 Servers all running Windows 2003 SP2)
- Responsible of applying Security according to Italcementi Security Standards.
- Responsible of Backup and Disaster Recovery.
- Participating in LAN and WAN Infrastructure Expansions and Architecture.
- Installing and Managing SAP R/3 Ver. 4.71 Servers.
- Implementing, Managing and Administering Windows 2003 Servers. (Active Directory, Users Accounts, Policies, Security…)
- Implementing, Managing and Administering Exchange 2003 SP2, SQL 2000/2005, ISA 2006, SMS 2003, SCOM 2007, SharePoint, Symantec Antivirus, Backup Exec.
- Implementing and Administering Employees Access Control and Time Attendance Systems using magnetic, proximity and finger print control systems.
- Implementing and Administering Vehicles and Trucks Access Control System through the Company using proximity cards control systems and barrier gates.
- Performing periodic systems audits and monitoring to assure systems and network availability and performance.
- Reporting directly to the IT General Manager.
- Managing several IT Projects for ASEC Cement and sister companies of ASEC Group.
- Managing Technical and Desktop Support Team.
- Designing and Establishing LAN and WAN Infrastructure (the network implementation is in phases).
- Studying and negotiating offers, orders and payments from and to different companies concerning any hardware and software (PCs, Network Equipment, Various Solutions….)
- Implementing, Managing and Administering Windows 2000 Servers. (Active Directory, Users Accounts, Policies, Security, ….)
- Implementing and Administering Exchange 2000 Servers.
- Working on Oracle Inventory and Costing Modules.
- Network Management and Administration.
- Implementing and Administering various Wireless Solutions and Connectivity.
- Implementing and Administering IP Telephony and VoIP Systems.
- Implementing and Administering Employees Access Control and Time Attendance Systems.
- Implementing and Administering Trucks Access Control System through the Company.
- Implementing and Administering Vehicles and Cars Access Control System through the Company Gates.
- Designing and Developing an Intranet, and Interacting with Developers to establish it. (in progress)
- Managing and Administering Internet Access through Satellite Connection.
- Planning an upgrade to Exchange 2003 Server and Windows 2003 Enterprise.
- Supervising on Technical and Desktop Support.
- Team Leading Various Solutions Implementation.
- Implementing, Managing and Administering Windows 2000 Servers. (Active Directory, Users Accounts, Policies, Security, ….)
- Troubleshooting both Software and Hardware Problems.
- Managing and organizing various projects.
- Team Leader of eight officers.
Microsoft Certified Professional (MCP) in the following: - Installing, Configuring and Administering Microsoft Windows 2000 Server. - Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure. - Installing, Configuring and Administering Microsoft Windows 2000 Professional. - Implementing and Administering a Microsoft Windows 2000 Network Infrastructure. - Designing a Microsoft Windows 2000 Directory Service Infrastructure. - Designing a Microsoft Windows 2000 Network Infrastructure. - Designing Security for a Microsoft Windows 2000 Network.