Public Wi-Fi L1/L2 NOC Enginner
Mobily
Total years of experience :11 years, 5 Months
Ensure accurate and timely creation, update and completion of all Trouble Tickets with the prompt escalation of Major Network faults and customer fault as per NOC SLA
Planning and performing the change management to perform software, hardware, and design changes with the network elements
Provision new installed devices using Aruba Mobility controller, Access points
Provision new installed devices using Cisco Prime Infrastructure, Access points
Providing complete WI-FI connectivity using AP, including site survey report generation and documentation
Installation, configuration, and troubleshooting for Aruba, Cisco, and Huawei access points and Aruba controllers
Network Monitoring “Aruba Airwave network management”, “Aruba Mobility Controller”, “Cisco Prime Infrastructure”, and “Huawei Wsight”
Provide Level 2 support and monitoring the NOC operations in a 24x7
Monitor network to ensure network availability to all system users using CACTI, NPM CACTI
Handles complaints, take preventive action and maintains a problem-free network
Coordinate with various departments and perform technology profile modification.
Maintain inventory, delivery data and conduct completion of all records.
Monitor and resolve all issues of the Remedy Ticketing system.
Maintain everyday cases and ensure efficient workload management programs
Daily/Weekly/Monthly Network performance reporting
Handled responsibilities of providing 24x7 networking support in a production environment
Performed the tasks of monitoring network performance by using standard management tools
Assigned responsibilities of updating network performance to the senior network engineer
Performed the tasks of providing network operations support at client site
Handled responsibilities of monitoring network traffic, installing network equipment and maintaining data networking systems
Assigned the tasks of visiting client site to understand issues and update the same to the senior staff for resolution
Raising and Solving Customer trouble tickets as a Service Provider and for 3rd Parties escalated faults
Responsible for configuration change management on network devices
Responsible for observations and recommendations for network optimization
Fault diagnosis and provide a solution for customer’s network problems