Nour Alhuda alsaraj

❖ Prepare Proposal for any new service/project.
❖ Plan and develop any new project or services.
❖ Generate operational reports for projects performance, business development.
❖ Generate Training needed analysis for the internal staff and the project's Staff.
❖ Generate a strategic plans and objectives.
❖ Define initiatives to achieve the strategic objectives.
❖ Generate workflows (Process Maps) / action plans for new service, project or initiative (like service centers for customer service).
❖ Generate Forms.
❖ Set KPI'S to measure the performance and generate reports with its results and recommendations. In addition to, the related corrective action.
❖ Prepare balance score cards.
❖ Meet stakeholder to discuss and suggest any required updates on project or services.
❖ Benchmark the market and suggest any development to project or services.
❖ Conduct internal audit plan for ISO 9001.
❖ Prepare the corrective action to close the non-compliance areas in ISO 9001.
❖ Prepare Customer satisfaction questionnaire, analyze it and discuss the recommendation with the top management.
❖ Mange the complains and suggestions process and create the plan to execute the suggestions and remedy the complains.
Duties &
Responsibilities:
2- Specialist in COM from Aug 2014-June 2018, Excellence & Training services company, Abu Dhabi.

❖ Generate Training needed analysis for the internal staff and the Client's Staff.
❖ Prepare operational reports for the provided services and projects.
❖ Set KPI'S for the provided services and projects and prepare a comprehensive report for the top management with a recommendations and related corrective action.
❖ Generate workflows / action plans for new service, project or initiative.
❖ Define a manpower planning in consistent with strategic objectives.
❖ Analyze the strategy based on Balanced Score cards and preparing it.
❖ Prepare a questionnaire for each project to assess the client's satisfaction rate per the client /customer criteria in EFQM model.
❖ Attend regular meetings with clients and prepare proposals.
❖ Collect information and follow up action plans to close the areas of improvements raised from excellence feedback report.
❖ Supervise on employee's performance management.
❖ Member in internal award assessment team.
❖ Member in Seven Stars preparation team ( Generate action plans to close the areas of improvements raised from excellence feedback report).
❖ Prepare internal audit plan for ISO 9001.
❖ Prepare the corrective action to close the non-compliance areas in ISO 9001.
Duties &
Responsibilities:





3- Business Development in Me Services ( Semi Government ) -MOI - a specialized company for integrated services including Human Resources, Logistic Services...etc. From (Nov 2010 till Aug 2014), Abu Dhabi.

❖ Prepare Proposal for any new service/project.
❖ Plan and develop any new project or services.
❖ Generate operational reports for projects performance.
❖ Generate workflows (Process Maps) / action plans for new service, project or initiative (like service centers for customer service).
❖ Generate Forms.
❖ Generate a strategic plans and objectives.
❖ Define initiatives to achieve the strategic objectives.
❖ Set KPI'S to measure the performance and generate reports with its results and recommendations. In addition to, the related corrective action.
❖ Prepare balance score cards.
❖ Meet stakeholder to discuss and suggest any required updates on HR services and plans.
❖ Benchmark the market and suggest any development to HR Policies and practices.
❖ Prepare Customer satisfaction questionnaire, analyze it and discuss the recommendation with the top management.
❖ Mange the complains and suggestions process and create the plan to execute the suggestions and remedy the complains.
❖ Translate any business documents.
Duties &
Responsibilities:
4- Translator & Administrator at Jordan University from Oct 2008-Aug 2010, Amman - Jordan .

❖ Arranging, preparing, and responding to the formal correspondences between Jordan University & other part inside, outside Jordan.
❖ Translating & replying the foreign correspondences, emails of the addressed enquiries regarding suggested programs, the coming conferences & activities.
❖ Checking the adequacy & consistency of the updated study plan in different programs between English language & Arabic version.
❖ Organizing the filing system efficiently.
Duties &
Responsibilities:
5- Marketing Officer and Administrator at Le process Information Technology company,
(1 Aug 2007 - 1 Oct 2008) Amman-Jordan.

❖ Designing the marketing brochure and selecting the best content to attract the customer in reflecting the distinctive image for the company & its services among competitors.
❖ Arranging the payroll and controlling the permitted leaves and vacations, reserving and booking business travel in coordination with the external branches in Dubai & Kuwait.
❖ Scanning CV's in conducting interviews for the available vacanci