Business Development
Me Services ( Semi government company )
Total years of experience :5 years, 10 Months
❖ Prepare Proposal for any new service/project.
❖ Plan and develop any new project or services.
❖ Generate operational reports for projects performance, business development.
❖ Generate Training needed analysis for the internal staff and the project's Staff.
❖ Generate a strategic plans and objectives.
❖ Define initiatives to achieve the strategic objectives.
❖ Generate workflows (Process Maps) / action plans for new service, project or initiative (like service centers for customer service).
❖ Generate Forms.
❖ Set KPI'S to measure the performance and generate reports with its results and recommendations. In addition to, the related corrective action.
❖ Prepare balance score cards.
❖ Meet stakeholder to discuss and suggest any required updates on project or services.
❖ Benchmark the market and suggest any development to project or services.
❖ Conduct internal audit plan for ISO 9001.
❖ Prepare the corrective action to close the non-compliance areas in ISO 9001.
❖ Prepare Customer satisfaction questionnaire, analyze it and discuss the recommendation with the top management.
❖ Mange the complains and suggestions process and create the plan to execute the suggestions and remedy the complains.
Duties &
Responsibilities:
2- Specialist in COM from Aug 2014-June 2018, Excellence & Training services company, Abu Dhabi.
❖ Generate Training needed analysis for the internal staff and the Client's Staff.
❖ Prepare operational reports for the provided services and projects.
❖ Set KPI'S for the provided services and projects and prepare a comprehensive report for the top management with a recommendations and related corrective action.
❖ Generate workflows / action plans for new service, project or initiative.
❖ Define a manpower planning in consistent with strategic objectives.
❖ Analyze the strategy based on Balanced Score cards and preparing it.
❖ Prepare a questionnaire for each project to assess the client's satisfaction rate per the client /customer criteria in EFQM model.
❖ Attend regular meetings with clients and prepare proposals.
❖ Collect information and follow up action plans to close the areas of improvements raised from excellence feedback report.
❖ Supervise on employee's performance management.
❖ Member in internal award assessment team.
❖ Member in Seven Stars preparation team ( Generate action plans to close the areas of improvements raised from excellence feedback report).
❖ Prepare internal audit plan for ISO 9001.
❖ Prepare the corrective action to close the non-compliance areas in ISO 9001.
Duties &
Responsibilities:
3- Business Development in Me Services ( Semi Government ) -MOI - a specialized company for integrated services including Human Resources, Logistic Services...etc. From (Nov 2010 till Aug 2014), Abu Dhabi.
❖ Prepare Proposal for any new service/project.
❖ Plan and develop any new project or services.
❖ Generate operational reports for projects performance.
❖ Generate workflows (Process Maps) / action plans for new service, project or initiative (like service centers for customer service).
❖ Generate Forms.
❖ Generate a strategic plans and objectives.
❖ Define initiatives to achieve the strategic objectives.
❖ Set KPI'S to measure the performance and generate reports with its results and recommendations. In addition to, the related corrective action.
❖ Prepare balance score cards.
❖ Meet stakeholder to discuss and suggest any required updates on HR services and plans.
❖ Benchmark the market and suggest any development to HR Policies and practices.
❖ Prepare Customer satisfaction questionnaire, analyze it and discuss the recommendation with the top management.
❖ Mange the complains and suggestions process and create the plan to execute the suggestions and remedy the complains.
❖ Translate any business documents.
Duties &
Responsibilities:
4- Translator & Administrator at Jordan University from Oct 2008-Aug 2010, Amman - Jordan .
❖ Arranging, preparing, and responding to the formal correspondences between Jordan University & other part inside, outside Jordan.
❖ Translating & replying the foreign correspondences, emails of the addressed enquiries regarding suggested programs, the coming conferences & activities.
❖ Checking the adequacy & consistency of the updated study plan in different programs between English language & Arabic version.
❖ Organizing the filing system efficiently.
Duties &
Responsibilities:
5- Marketing Officer and Administrator at Le process Information Technology company,
(1 Aug 2007 - 1 Oct 2008) Amman-Jordan.
❖ Designing the marketing brochure and selecting the best content to attract the customer in reflecting the distinctive image for the company & its services among competitors.
❖ Arranging the payroll and controlling the permitted leaves and vacations, reserving and booking business travel in coordination with the external branches in Dubai & Kuwait.
❖ Scanning CV's in conducting interviews for the available vacanci
The MBA program provides me with the knowledge, skills, and tools to: comprehend the theories and practices of business, accounting, management, marketing, and economics as taught on the graduate level apply these theories and practices to decision making, problem-solving, and managing strategically in business and nonprofit organizations analyze problems and challenges facing businesses and nonprofits in the 21st century construct feasible and practical models and strategies to meet those problems and challenges evaluate the effectiveness and success of those strategies employ leadership and team-building skills to effectively attain those strategies