Senior Sales & Customer Service Executive. “Etisalat Telecommunication Company UAE “
Etisalat Telecommunications company UAE
Total years of experience :10 years, 4 Months
Takes ownership of the customer’s needs and requirements and ensures that they are satisfied.
Identifies and realizes pro-actively up-selling and cross-selling opportunities.
Identify the customer’s segment gain maximum knowledge on the customer through engaging in
dialogues and builds customer profiles.
Educate the customer on the service, facilities and equipment available, explores opportunities for
generating demand and selling vertically.
Provide the customer with time deliverables i.e. appointment time, equipment, receipt and
allocated number whenever possible.
Establish bond and relationship with the customer through cordial, respectful and professional
interaction. Ensures that the customers are satisfied in all cases.
Promise future support for the customer to create customer loyalty and retention and attends all
queries of the customer.
Review the application and customer requirement, ascertains the correctness of the data and
compliance with necessary formalities and understands the customer needs.
Maintain proper documentation, records on all pending services and advises concerned team for
follow up and feedback.
Receive personal as well as team sales targets from the immediate supervisor and ensures meeting
them.
Responsible to adhere to duty roster/sales schedules at all times.
Contribute to the team spirit with respect to a “sales oriented” and “customer service oriented”
culture, commitment and sense of belonging among the team.
Provide constructive feedback and suggestions for improvements, as required.
Processes all assigned telecom services in accordance with approved Company procedures sand
practices.
Create a positive energy between the Team and give a mini training for the new products.
Manage and report the daily issues that we are facing to the Management to improve the sales
achievement, through a professional presentation.
Work improvement Achievements:
Attended HH Shaikh Mohd Bin Rashid 7 STAR Program for Customer Service Program.
Sales & Quality performance Excellence Certificate.
Arranging presentations and attending the enhancements meetings with the Operation Management for
the Staff at Monthly Engagement.
Attending a Meeting with the Vice President/Sales Operations & Consumer Service Managers for
delver my feedback and suggestions about the retail enhancements to improve our sales and fixing the
common issue at the sales environment.
“Duties & Responsibilities for (Daily Store Operation process)
Handling the Daily banking operations and the daily cash reports.
Check the Daily Staff Attendance sheet and verify it.
Check the workflow in the floor with the Customers.
Track the waiting and the time handling time for the Customer & help the staff to find a proper solution.
Check the models display in the floor and report if there is any issues.
Support the Staff with sharing with them ideas to increase their sales and check those which they
are not on the track of the achievement and assist them as well to find a solutions to post them sales.
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Assist the Sales Manager in leading, directing and motivating the sales team in order to
achieve the overall corporate sales objectives.
Forecasting the stock requirements as per the Customer requirements and base in the
sales flow, report to the operation manager to arrange the required stock and the new
brands that can improve the sales and covers the store needs and distributing the extra
stock between the stores as per their needs.
Ordering the stock from the warehouse, handling the transferring and reallocating the
stock between the stores in my area between each other.
Arraigning for the daily, weekly and monthly closing verify for the inventory against the
sales report.
Assist the Sales Manager in revising and implementing the sales strategies plans.
Assist the Sales Manager in generating sales opportunities by identifying appropriate
business targets.
Assist the Sales Manager in providing a professional and excellent level of customer
service with existing and new customers.
Assist Sales Manager by completing all assigned duties.
Handle customer issues, resolution and communicate escalated issues to the Sales
Manager Supervise on Sales promoters.
Be sure the demos for the new products
Assist with sales rep questions, concerns and product, service questions
Create reports showing Sales, install, adherence, and attendance.
Make sure all promoters adhere to company policies.
Deliver positive feedback, Employee Rewards and Customer Recognitions to employee.
Communicate all employee relations issues, concerns, and incidents to Sales Manager.
The purpose of this position is to manage the end to end visa application process starting from document
Collection and scrutiny, handling customer queries, record maintenance. Roles & Responsibilities:
Primary Responsibility:
Manage day-to-day activities of the VSC as defined in the function below. Essential Functions:
- Handling customer/applicant queries personally or via email, telephone.
- Ensuring all administration and logistics of passport delivery to consulate / applicant.
- Maintain and record all application data.
- To spot incorrect or incomplete information from submission officers to ensure accuracy of the visa Application.
- Collect visa application from submission officers.
- Verifying & audit every application (document, labels & data).
- Complete the audit cycle at OPSYS system.
- Out scan the passport to mission, delivery department & courier.
- In scan passport from mission.
- Contact the client in case of missing document.
- Maintenance the pending passport file.
• Roles Experience: Reception - Pass Back - Submission Officer - Back Office. Reporting:
•Report to VAC supervisor with passport transaction by the end of every day.
•Reports to the Ops Manager.
Teach the adults & Child's & Beginners.
The conversation skills, speaking skills, Reading skills and writing skills.
Teach the adults & Child's & Beginners.
The conversation skills, speaking skills, Reading skills and writing skills.
Specialist in English and translation.
May 2011 Bachelor of English language and Translation.