Last Mile Innovation Operations Leader
Aramex - Saudi Arabia
Total years of experience :15 years, 6 Months
• Managing Fleet crowdsource (Saudi citizens) operation in RUH
with 10 expansions cities.
• Managing Variable Model of operation in RUH with 10
expansions cities.
• Managed, trained, and developed team members,
maintaining high-performing business operations.
• Dealing with outsourcing companies to provide suppliers.
• Monitored daily and weekly KPIs, implementing improvement
strategies to maintain on-track status.
• Enhanced operational efficiency and reduced CPS and labor
expenses by developing and optimizing standard practices.
• Analyzed and assessed operations performance, developing
initiatives for continuous process improvement.
• Developed and deepened relationships with customers,
vendors, and internal stakeholders.
• Complied with operational standards and HSE regulations.
• Applied expertise in team leadership to address productivity
and performance issues, motivating staff to achieve KPIs.
• Managed and distributed daily reports, enabling performance
evaluation to aid continual growth.
• Innovated new operational products that develop the
business
• preparing the statistics of sales promotion reports.
• Participating in preparing sales planning strategies.
• Analyzing the statistics of sales promotion reports and assessing the outcome of sales achievement targets.
• Accurately reporting the improvements that the customers would offer.
• Following up all the competitors and reporting the recommendations.
• Provide information, advice, support, and processing of applications for students seeking education.
• Supporting the achievement of office sales targets.
• Handling incoming calls or inquiries from customers or clients.
• Assisting customers effectively by resolving the issues they may face.
• Providing customers additional information or explaining services.
• Discussing products offered and carefully ensuring customer satisfaction.
• Tactfully handling the potential customer's objections.
• Complete supporting paperwork and data entry as required.
• Efficiently preparing all the achievement reports as required.
Certified Logistics Management Professional Course Details • Introduction to Logistics & Supply Chain • Transport Management System • Shipping Operations Management • Customs Brokerage & Clearance Management • Warehouse Operations Management • Inventory Management • Logistics Performance Management • Supply Chain Risk Management