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Nour Elroz, Coordinator Customer Service

Nour Elroz

Coordinator Customer Service·Kuwait Airways

Kuwait

Diploma, airline ticketing and customer service

Work experience

Total years of experience: 9 years, 6 months

Coordinator Customer Service

January 2014 - June 2020

Kuwait Airways

Al Kuwait, Kuwait

January 2014 - June 2020

 Handling VIP Gold & Silver members.
 Handling & Following up with KAC reservation department for confirmations.
 Handling customers complaints.
 Communicating in/out stations for tickets.
 Following up internal & personal memos.
 Updating customers miles given through audit adjustments.
 Handling audits on staff’s output.
 Achieving targets set by the line manager.
 Monitoring workflow.
 Updating data bases on the system.
 Assisting passengers with individual & family enrolment.
 Handling walk-in customers as well as call center.
 Representing Oasis Club in exhibitions.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Ticketing Officer

January 2012 - January 2014

Automated System Co. (ASC)

Al Kuwait, Kuwait

January 2012 - January 2014

 Following up internal & personal memos.
 Updating customers miles given through audit adjustments.
 Handling audits on staff’s output.
 Achieving targets set by the line manager.
 Monitoring workflow.
 Updating data bases on the system.
 Assisting passengers with individual & family enrolment.
 Handling walk-in customers as well as call center.
 Representing Oasis Club in exhibitions.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Ticketing Officer

January 2010 - December 2010

Ticketing Officer

Al Kuwait, Kuwait

January 2010 - December 2010

 Customer Service.
 Holidays Services.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Boodai Aviation Group

December 2010

December 2010

Diploma, airline ticketing and customer service

Kuwait

 English for Travel & Hospitality.  Introduction to Airline Industry.  Introduction to Hotels & Hospitality Management.  IATA GDS Fares and ticketing certificate.  Customer services excellence.  Passengers handling skills.  Airport operations.  Cabin safety.  Travel agent’s operations.  Effective sales and marketing strategies in travel industry.  Practical training in travel agencies/airlines.

Skills

Organizational Skills
Expert
Organizational Skills
Expert
Outlook
Expert
Outlook
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Amadeus
Expert
Amadeus
Expert
Amadeus Software
Expert
Amadeus Software
Expert
COMMUNICATION
Expert
COMMUNICATION
Expert
MS WORD
Intermediate
MS WORD
Intermediate
TEAM-BUILDING
Expert
TEAM-BUILDING
Expert
PUBLIC SPEAKING
Expert
PUBLIC SPEAKING
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

Reading
Traveling
Swimming