Nour Khammash

Consumer Support Representative at CASHU

• Jordan - Amman
• My current job since June 2016

1-responding to different types of user’s inquires/ requests on ticketing system including:
• Undelivered Services Cases.
• Users Top up Problems.
• Accounts Registration Issues such as (mobile verification, security question, Registration email, etc.)

2- Replying to complaints, questions and comments left on the company’s social media pages in a timely and appropriate manner using Sprout Social (Social Media Management Software).

3- Reviewing users KYC documents and approving / declining them accordingly.

4-Handiling inbound and outbound calls, if necessary, to clarify users’ issues in ticketing system.

5- Language Support: Translating and editing FAQ for different new products not to mention translating calls scripts.

Translator and Proofreader at Wise Trend Language and Training Center

• Jordan
• February 2016 to April 2016

Translator and Proofreader at CIEE

• Jordan
• September 2013 to January 2014