Nour Ma'ayeh

• Support full-cycle recruitment and onboarding across Jordan, Syria, Iraq, and Turkey, ensuring smooth and compliant hiring processes.
• Maintain HR documentation, personnel files, organizational charts, attendance, and leave records to support accurate HR operations.
• Coordinate employee relations, performance evaluation processes and training planning across multi country teams.
• Coordinate employee relations matters and HR issue resolution with regional teams to ensure consistent HR service delivery across locations.

Provide support in recruiting/hiring and resignation processes.
* Manage day-to-day HR responsibilities.
* Set standard operating procedures and rules for all administration, HR, and work flow.
* Provides daily HR information to staff regarding benefits, policies and guidance.
* Prepare payrolls and social security.
* Employee relations.
* Creating Job Descriptions and KPIs.
* Handle Trainers-Students cognitive trainings capacity planning.
* Manage the operations of training center.

Work with the project team to ensure delivery of key “Autism Awareness” project
milestones on time and within budget, resource and policy.
* Responsible to oversee the development and execution of project deliverables, lead project
planning, budgeting, action plan and monitoring processes.
* Oversee all project activities and act as the contact person for FHI360/USAID, stakeholders
and the project team.
* Monitor overall progress and use of resources, initiate corrective action where necessary.
* Establish, execute, and manage project team and timelines.

Lead sales team to achieve sales targets.
* Responsible for all HR responsibilities.
* Analyze employees’ data and monitor performance in order to identify and implement
improvement actions to ensure the delivery of team objectives.
* Brands launch and operations management.
* Direct the development and implementation of short and long-term financial plans and budgets
related to the company to optimize the achievement of revenue growth and profit targets.
* Liaise closely with government entities to facilitate all documents, certificates and
registrations related to the company.
* Handle all types of official documents including but not limited to lease agreements, taxes,
commercial issues, to meet deadlines.

Responsible for the day-to-day management of operations.
* Conduct the company's internal by laws in line with governments regulation.
* Conduct all employment related legal documents including but not limited to employment
letters, raise and promotion notifications, experience letters and exit interview forms.
* Implement full employment cycle.
* Recruit and manage staff payroll process and social security reporting
* Carry out the exit procedure for all employees including clearance, discharge process,
final settlements, exit interview completion, etc.
* Liaise with the auditors and company executives.
* Maintain awareness of market trends in the retail industry, understood forthcoming
customer initiatives and monitor the competitors work.
* Ensure that the retail operation complies with all policies and procedures relating to
security, health and safety.
* Manage cash flow in coordination with the accountants.
* Set sales and operation goals and expectations and ensure the goals are achieved
through regular monitoring and site visit.

Administrate HR-related documentation, such as contracts of employment, sick leave,
overtime, annual leave, employees’ attendance, sales and schedules.
* Ensure accurate filing of all personnel files.
* Assist in recruitment and onboarding process.
* Reconcile accounts related to suppliers, clients and banks.
* Follow and implement the company’s policies and procedures to ensure stability,
sustainability and safety in accordance with the country's laws and regulations.
* Liaise between Jordan and Lebanon offices and plan weekly management meetings