Products and Services Manager
Technology Engineering and Contracting Company
Total years of experience :18 years, 6 Months
Developing the services offered to meet the new technological developments in the market - started Energy Department at TECCO.
Developing the relationships with consultants.
Developing relationship with clients, which includes visits during and after the project life cycle to get their feedback and ways to satisfy our clients.
Lead Supplier relationship, working on the portfolio, meeting suppliers’ conditions for partnership, prices and all aftersales support services.
Evaluate Products based on the common market needs and mostly the specifications usually asked for in tenders.
Lead product testing process, product certification and compilation of all required documents by the authorities for different countries. Prepare a launching campaign for the product along with the product life cycle based on the supplier’s roadmap.
Provide commercial training for the sales people.
Provide engineers with the required knowledge to provide the required products required in tenders.
Verify orders commercially and technically before placing the order with the supplier.
Provide continuous support on the product during product life cycle.
Work on warranty and repair orders.
Manage the relationship with 3rd party suppliers for complimentary products to support our main products like billing solutions, voice recording, analog phones…etc.
Negotiate final prices for complimentary products.
Prepare Tender documents including financial and commercial documents.
Working on the pre- qualification process required by consultants and VIP accounts.
• Lead Supplier relationship with Tawasol, working on the portfolio, meeting suppliers’ conditions for partnership, prices and all aftersales support services.
• Evaluate Products that needs to introduce to the market; including the availability of features required by Telecom authorities in the region, price analysis compared to competitors’ prices for the same product range.
• Lead product testing process, product certification and compilation of all required documents by the authorities for different countries.
• Prepare a launching campaign for the product along with the product life cycle based on the supplier’s roadmap.
• Prepare different pricelists for the product for different markets.
• Provide commercial training for the sales people.
• Prepare and arrange with the technical team for a technical training for our resellers.
• Help resellers get full and comprehensive understanding of the positioning of the product and how and to whom it should be offered.
• Verify orders commercially and technically before placing the order with the supplier.
• Provide continuous support on the product during product life cycle.
• Work on warranty and repair orders.
• Manage the relationship with 3rd party suppliers for complimentary products to support our main products like billing solutions, voice recording, analog phones…etc.
• Negotiate final prices for complimentary products.
• Send newsletter with products updates, service packs and any other news.
• Conduct customer presentation to support our resellers whenever needed.
• Build Unified communications solutions and designs including multi-supplier and multi-product solutions.
• Prepare a solution package including solution technical write-up, sales presentation, brochure and Datasheet.
• Prepare favorable specification for products and solutions.
• Provide pre-sales support on the total solution.
• Provide solution commercial training.
• Conduct customer presentations.
• Work as a liaison between different departments for different solution components.
• Prepare pricing agreements to resellers based on both product and Market.
• Participate in product introduction plans
• New products testing & evaluation.
• Work with suppliers on products localization plans based on telecom authorities requirements in several countries in the Middle East and North Africa.
• Work with telecom authorities to get products type approval in several countries in the Middle East and North Africa.
• Design Commercial Campaigns based on markets and products, including financial analysis for campaign conditions and after campaign analysis.
• Prepare pricing agreements to resellers based on both product and Market.
• Verification of products and solutions functionality and compatibility including product integration in multi-platform solutions.
• Provide Product and Solutions support on tenders and reply to statements of compliance.
product life cycle phases including Product certification, pricing, configuration tools, distribution of product news and updates, competition analysis, price analysis, etc.
• Participate in product introduction plans
• New products testing & evaluation.
• Work with suppliers on products localization plans based on telecom authorities requirements in several countries in the Middle East and North Africa.
• Work with telecom authorities to get products type approval in several countries in the Middle East and North Africa.
• Design Commercial Campaigns based on markets and products, including financial analysis for campaign conditions and after campaign analysis.
• Prepare pricing agreements to resellers based on both product and Market.
• Verification of products and solutions functionality and compatibility including product integration in multi-platform solutions.
• Provide Product and Solutions support on tenders and reply to statements of compliance.
• Conduct product training for Tawasol resellers and customers
• Conduct presentations and seminars.
• Provide second line support for Tawasol Resellers.
• Handling service requests including fault reporting, escalation and hand over.
• Verification of resellers' offers and configurations.
• Simulation of reported faults at the LAB
Majoring in CIS (Computer Information System) with GPA 3.71