Total Years of Experience: 17 Years, 10 Months
November 2017
To Present
Accounts Payable Accountant
at Touch Lebanon
Location :
Lebanon - Beirut
• Pay invoices by verifying transaction information, scheduling and preparing
disbursements; obtaining authorization of payment.
• Prepare financial reports by collecting, analyzing, and summarizing account
information and trends.
• Verify accounts by reconciling statements and transactions.
• Resolve account discrepancies by investigating documentation, issuing stop
payments, payments, or adjustments.
• Helped in the taxation unit for almost a year (Contracts, stamps reconciliation,
MOT payments…)
• Maintain financial security by following internal accounting controls.
• Maintain financial historical records by filling accounting documents.
disbursements; obtaining authorization of payment.
• Prepare financial reports by collecting, analyzing, and summarizing account
information and trends.
• Verify accounts by reconciling statements and transactions.
• Resolve account discrepancies by investigating documentation, issuing stop
payments, payments, or adjustments.
• Helped in the taxation unit for almost a year (Contracts, stamps reconciliation,
MOT payments…)
• Maintain financial security by following internal accounting controls.
• Maintain financial historical records by filling accounting documents.
August 2012
To November 2021
Customer Service Representative
at Touch Lebanon
Location :
Lebanon - Zahle
• Answer inquiries by clarifying desired information; researching, locating, and
providing information.
• Following up with customers (150 phone calls on average per day).
• Resolve problems by clarifying issues; researching and exploring answers
and alternative solutions; implementing solutions; escalating unresolved
problems.
• Sell additional services and products by recognizing opportunities to up-sell;
explaining new features (Services added ratio is more than 85%).
• Handling the support link (analyzing and validating customers’ requests as a
third party.)
providing information.
• Following up with customers (150 phone calls on average per day).
• Resolve problems by clarifying issues; researching and exploring answers
and alternative solutions; implementing solutions; escalating unresolved
problems.
• Sell additional services and products by recognizing opportunities to up-sell;
explaining new features (Services added ratio is more than 85%).
• Handling the support link (analyzing and validating customers’ requests as a
third party.)
November 2010
To June 2012
Administrative Assistant
at Bureau Veritas Liban SAL
Location :
Lebanon - Beirut
-Major Tasks: -Provide administrative assistance to all departments and managers.
- Project a professional company image through in-person and phone interaction.
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
- Research, price, and purchase office furniture and supplies.
- Issue invoices, credit notes, and receipts.
- Follow up with the clients.
- Coordinate and setup meetings and conference calls.
- Sign for and distribute couriers in and out of the office.
- Making hotel accommodations/Reserve flight tickets/Reserve taxis.
- In charge of petty cash.
- Issuing letters to different parties.
- Project a professional company image through in-person and phone interaction.
- Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
- Research, price, and purchase office furniture and supplies.
- Issue invoices, credit notes, and receipts.
- Follow up with the clients.
- Coordinate and setup meetings and conference calls.
- Sign for and distribute couriers in and out of the office.
- Making hotel accommodations/Reserve flight tickets/Reserve taxis.
- In charge of petty cash.
- Issuing letters to different parties.
June 2010
To October 2010
Sales Outdoor
at Bank Audi, Retail Banking
Location :
Lebanon - Beirut
Bank Audi, Retail Banking, Direct Sales Force Department (A Services) . Audi Plaza, Bab Idriss - Lebanon (Sales Outdoor)
-Major Tasks: - Study the different products and services of Bank Audi (Payroll, Loans, Insurance )
- Telesales: Cover assigned missions promoting products and services.
- Sales call planning.
- Provide value-added services and follow up.
- Handle meetings for one on one presentation, and relevant sales closure.
-Major Tasks: - Study the different products and services of Bank Audi (Payroll, Loans, Insurance )
- Telesales: Cover assigned missions promoting products and services.
- Sales call planning.
- Provide value-added services and follow up.
- Handle meetings for one on one presentation, and relevant sales closure.
October 2009
To April 2010
Sales Representative
at Etoffes Et Maison, Al Guthmi
Location :
Lebanon - Beirut
-Major Tasks: - Provide high standards of customer service in a face-to-face retail system.
- Recommend fabrics, based on customer needs and wants.
- Interior design consultant (colors matching, fabrics, measurements )
- Process customer order products, and check their reception.
- Recommend fabrics, based on customer needs and wants.
- Interior design consultant (colors matching, fabrics, measurements )
- Process customer order products, and check their reception.
June 2009
To October 2009
Agent (freelancer)
at American Life Insurance
Location :
Lebanon - Beirut
-Major Tasks: - Selecting and approaching prospects.
- Identifying insurance and financial needs.
- Designing and presenting the solutions.
- Closing the sale.
- Servicing the clients.
- Gaining referrals.
- Time management.
3 Training Attended + Certificate:
*22 July 2011: Series Foundation Training Course (quality) from Bureau Veritas Certification, for ISO 9001:2008, certified by IRCA (International Register of Certificated Auditors)
Certificate: ISO 9001:2008: Series Foundation Training Course.
4 Education:
- Identifying insurance and financial needs.
- Designing and presenting the solutions.
- Closing the sale.
- Servicing the clients.
- Gaining referrals.
- Time management.
3 Training Attended + Certificate:
*22 July 2011: Series Foundation Training Course (quality) from Bureau Veritas Certification, for ISO 9001:2008, certified by IRCA (International Register of Certificated Auditors)
Certificate: ISO 9001:2008: Series Foundation Training Course.
4 Education:
January 2008
To September 2009
Sales Officer
at Virgin Megastore, Movies Department
Location :
Lebanon - Beirut
Virgin Megastore, Beirut-Lebanon, Sales Officer (Movies Department)
-Major Tasks: - Provide high standards of customer service in a face-to-face retail system.
- Recommend, select, and help locate or obtain merchandise based on customer needs. and desires.
- Process price changes, transfers, RTVs, display, and receptions.
- Process customer order products, and check their reception.
-Major Tasks: - Provide high standards of customer service in a face-to-face retail system.
- Recommend, select, and help locate or obtain merchandise based on customer needs. and desires.
- Process price changes, transfers, RTVs, display, and receptions.
- Process customer order products, and check their reception.
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