Operations Manager
Geeks
Total years of experience :4 years, 8 Months
• Designed the process flow and conducted training for proper implementation of processes.
• Reduced inventory and stock levels in an environment where services rely highly on spare parts.
• Worked alongside the tech team to automate processes while growing the operations team from 3 to 15 employees.
• Analyzed data and created regular reports to maintain ongoing. growth, predict future issues and ensure continuous improvement.
• Defined performance metrics for measurement, comparison, and evaluation of supply chain factors, such as product cost and quality.
• Implemented new and improved supply chain processes and strategies adapted to changing market conditions, new business opportunities, and cost reduction strategies to improve efficiency and performance.
• Ensured the daily operations are on track and according to schedule
• Monitored and tackled issues occurring in the operation with technicians in the field
• Controlled inventory management and procurement of spare parts and materials required on-site
• Assessed customer complaints and made sure the CS team is providing the highest level of service
• Executed domestic sales orders including handling POs, invoicing, and documentation
• Created reports for inventory, finance, and sales purposes
• Coordinated with 3PL providers
• Controlled and managed sample electronic devices received from HQ
Lead a project of data migration from old to new warehouses and kept track of the inventory migration and transportation to the new facilities
Internship in Export Logistics at Amrah Shipping Services Company in the Sea and Air shipping department in Amman, Jordan
- Organizing shipments
- Following up with customers
- Preparation of shipping documents