Noura Abdullah, customer service and telesales manger

Noura Abdullah

customer service and telesales manger

Hamat

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Kinder garden
Experience
6 years, 9 Months

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Work Experience

Total years of experience :6 years, 9 Months

customer service and telesales manger at Hamat
  • Saudi Arabia - Riyadh
  • My current job since January 2024
customer service and telesales manger at Hamat
  • Saudi Arabia - Riyadh
  • My current job since January 2024
call center supervisor at ساماكو
  • Saudi Arabia - Riyadh
  • November 2022 to September 2023
Customer Service Team Leader at مجموعة سيرا القابضة
  • Saudi Arabia - Riyadh
  • May 2017 to October 2022

managing call centre department
kpi performance
handle complain cases and solve it
coaching and trainer
follow up the team with the updates

Call Center Team Leader at seera group
  • Saudi Arabia - Riyadh
  • June 2017 to February 2020

confirm customers reservations
Follow up the team’s job performance
Continuous training of the team on all required work updates
solve all operations complaints and customers

Call Center Representative at Seera
  • Saudi Arabia - Riyadh
  • June 2017 to June 2017

Education

Bachelor's degree, Kinder garden
  • at Princess Nourah Bint Abdulrahman University
  • May 2015

Specialties & Skills

Performance Center
Customer Service Skills
Customer Service Management
B2B services
Supervising
Customer Service
Team Supervision
Accounting
leader ship
project manager
مايكروسوفت اوفيس
management skills
analysis
Negotiation
Marketing
Key Account Management
Sales Coordination
Operation
Marketing Support
Marketing Management
Call Center
Team Management
operations
Training
Contact Centre
Teamwork
Business Development
Microsoft Excel
power BI
Sales Management
Planning
Problem Solving
Operations Management
Marketing Strategy
Time Management
Warranty
Logistics
Maintenance Management
Team Leadership
Customer Care
Office Management
Office Administration
Minutes
Office Work
Management
Secretarial
Project Management
Microsoft Office
Administration
Public Relations
Data Center
Pre sales
Preparation
Microsoft PowerPoint

Social Profiles

Personal Website
Personal Website

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Languages

English
Expert

Hobbies

  • reading