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Noura Abdullah, CRM manager

Noura Abdullah

CRM manager·الوعلان

Saudi Arabia

Bachelor's degree, Kinder garden

Work experience

Total years of experience: 9 years, 2 months

CRM manager

August 2024 - Present

الوعلان

Riyadh, Saudi Arabia

August 2024 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

customer service and telesales manger

January 2024 - September 2024

Hamat

Riyadh, Saudi Arabia

January 2024 - September 2024

Company industry:
Facilities & Property Management
Job role:
Customer Service and Call Center

customer service manager

September 2023 - December 2023

ريلاينس - الإمارات العربية المتحدة

Riyadh, Saudi Arabia

September 2023 - December 2023

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

call center supervisor

November 2022 - September 2023

ساماكو

Riyadh, Saudi Arabia

November 2022 - September 2023

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Customer Service Team Leader

May 2017 - October 2022

مجموعة سيرا القابضة

Riyadh, Saudi Arabia

May 2017 - October 2022

managing call centre department
kpi performance
handle complain cases and solve it
coaching and trainer
follow up the team with the updates

Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Call Center Team Leader

June 2017 - February 2020

seera group

Riyadh, Saudi Arabia

June 2017 - February 2020

confirm customers reservations
Follow up the team’s job performance
Continuous training of the team on all required work updates
solve all operations complaints and customers

Company industry:
Travel Agency
Job role:
Customer Service and Call Center

Call Center Representative

June 2017 - June 2017

Seera

Riyadh, Saudi Arabia

June 2017 - June 2017

Company industry:
Motor Vehicle Passenger Transport
Job role:
Customer Service and Call Center

Education

Princess Nourah Bint Abdulrahman University

May 2015

May 2015

Bachelor's degree, Kinder garden

Saudi Arabia

GPA (point): 3.75 out of 5

GPA (point): 3.75 out of 5

Skills

Performance Center
Expert
Performance Center
Expert
B2C
Expert
B2C
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Customer Service Management
Expert
Customer Service Management
Expert
B2B services
Expert
B2B services
Expert
Supervising
Expert
Supervising
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Team Supervision
Expert
Team Supervision
Expert
Accounting
Expert
Accounting
Expert
leader ship
Expert
leader ship
Expert
project manager
Expert
project manager
Expert
مايكروسوفت اوفيس
Expert
مايكروسوفت اوفيس
Expert
management skills
Expert
management skills
Expert
analysis
Expert
analysis
Expert
Negotiation
Expert
Negotiation
Expert
Marketing
Expert
Marketing
Expert
Key Account Management
Expert
Key Account Management
Expert
Sales Coordination
Expert
Sales Coordination
Expert
Operation
Expert
Operation
Expert
Marketing Support
Expert
Marketing Support
Expert
Marketing Management
Expert
Marketing Management
Expert
Call Center
Expert
Call Center
Expert
Team Management
Expert
Team Management
Expert
operations
Expert
operations
Expert
Training
Expert
Training
Expert
Contact Centre
Expert
Contact Centre
Expert
Teamwork
Expert
Teamwork
Expert
Business Development
Expert
Business Development
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
power BI
Expert
power BI
Expert
Sales Management
Expert
Sales Management
Expert
Planning
Expert
Planning
Expert
Problem Solving
Expert
Problem Solving
Expert
Operations Management
Expert
Operations Management
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Time Management
Expert
Time Management
Expert
Warranty
Expert
Warranty
Expert
Logistics
Expert
Logistics
Expert
Maintenance Management
Expert
Maintenance Management
Expert
Retail
Expert
Retail
Expert
Team Leadership
Expert
Team Leadership
Expert
Customer Care
Expert
Customer Care
Expert
Office Management
Expert
Office Management
Expert
Office Administration
Expert
Office Administration
Expert
Minutes
Expert
Minutes
Expert
Office Work
Expert
Office Work
Expert
Management
Expert
Management
Expert
Secretarial
Expert
Secretarial
Expert
Project Management
Expert
Project Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
Public Relations
Expert
Public Relations
Expert
Data Center
Expert
Data Center
Expert
Pre sales
Expert
Pre sales
Expert
Preparation
Expert
Preparation
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Leadership
Expert
Leadership
Expert
Data Entry
Expert
Data Entry
Expert
Data Input
Expert
Data Input
Expert
Call
Expert
Call
Expert

Social profiles

Languages

English

Expert

Hobbies and interests

reading