نورا Al Khawaja, Enterprise Risk Management and Quality Officer

نورا Al Khawaja

Enterprise Risk Management and Quality Officer

Health Authority

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
بكالوريوس, Electronic Business Management
الخبرات
9 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :9 years, 1 أشهر

Enterprise Risk Management and Quality Officer في Health Authority
  • الإمارات العربية المتحدة - أبو ظبي
  • أغسطس 2014 إلى أغسطس 2015

1. Drive, monitor and report on quality assurance programs, quality control policies and procedures.
2. Define quality objectives and drive quality improvement programs.
3. Plan and conduct internal audits.
4. Develop a plan to address issues and observations in external audit reports.
5. Actively engage in planning the participation in Abu Dhabi Award for Excellence in Government Performance and drive the roadmap of improvements based on Abu Dhabi Award for Excellence in Government Performance feedback report in coordination with Health Authority excellence task force.

Quality Coordinator في Petrofac Emirates
  • الإمارات العربية المتحدة - أبو ظبي
  • مارس 2011 إلى مايو 2014

1. Coordinate day-to-day activities of the quality department by covering areas including development of procedures, project/proposal quality plan, system modules, data analysis and quality training sessions.
2. Coordinate the development, implementation, and evaluation of the company’s overall Quality Improvement.
3. Interact with the head of departments to understand the existing processes and document the same.
4. Write quality assurance policies and procedures.
5. Assist departments with the coordination of audit information and recommends appropriate data-gathering mechanisms and procedures.

Quality Coordinator في Department of Municipal Affairs
  • الإمارات العربية المتحدة - أبو ظبي
  • أغسطس 2008 إلى مارس 2011

1. Coordinate the Quality Management activities and assignments.
2. Take active role in the Business Excellence Working Group.
3. Assess and provide reasonable assurance that risk management, control, and governance systems are operating as planned and will allow the organisation's objectives and goals to be met.
4. Ensure proper follow-up on Internal Audits.
5. Conduct awareness sessions for the Quality and Business Excellence.

Counter Clerk في Emirates Post
  • الإمارات العربية المتحدة - أبو ظبي
  • يونيو 2006 إلى يوليو 2008

1. Provide a quality customer service.
2. Respond to the customers questions, inquires and complaints.
3. Support the customer service management through service and problem solving.

الخلفية التعليمية

بكالوريوس, Electronic Business Management
  • في Higher Colleges of Technology
  • يونيو 2010

Specialties & Skills

Technical Problem solving
Project Management
Risk Management
Planning

اللغات

العربية
متمرّس
الانجليزية
متمرّس