Inbound call center representative
Zain
Total years of experience :14 years, 9 Months
- Answering inbound calls as well as assisting customers who have specific inquiries.
- Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.
- Managing difficult customers situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
- Use questioning and listening skills that support effective telephone communication.
- Understand the impact of attitude in handling calls professionally.
- Effectively deal with job stress, angry callers, and upset customers.
- Use the most appropriate way to communicate with different behaviour types on the telephone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Identify voice skills and how to enhance a good telephone presentation.
- Acting as a sales representative.
- Display the flexibility towards shifts as per work floor requirements.
- Overseeing the sales of showroom environment such as making sales to keeping track, preparing daily and monthly sales reports, forecasting sales projections.
- Handling the customer service elements in a professional manner, and taking quick decisions to solve any problem.
- Supervising showroom (which includes): motivating, encouraging, collaborating with employers to create a healthy, productive work environment, also schedule elements and other administrative work such as coordinating sick leaves and allotting bonuses.
-Training of newly hired stuff so that they can perform their jobs at high level of competency.
-Maintaining showroom appearance and preparing needed materials.
with GPA : 2.92 ( good)