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نورا مؤذن, Deputy Quality Control Manger

نورا مؤذن

Deputy Quality Control Manger·Al Rawda Investment for Real Estate Dev. & Projects Management Company – Head Office

المملكة العربية السعودية

بكالوريوس, Economics, Monetary and Financial Establishments

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 2 أشهر

Deputy Quality Control Manger

ديسمبر 2018 - حتى الآن

Al Rawda Investment for Real Estate Dev. & Projects Management Company – Head Office

جدة، المملكة العربية السعودية

ديسمبر 2018 - حتى الآن

• Collaborative with management in the development and implementation of continuous improvement plans.
• Ensure that all Hotels are following Company Standards on all products.
• Interacts closely with General Managers, Regional Vice Presidents and designated Hotel staff.
• Devise procedures to inspect and report quality issues.
• Monitor all operations that affect quality.
• Supervise and guide inspectors and other staff.
• Assure the reliability and consistency of services by checking processes and final output.
• Appraise customers’ requirements and make sure they are satisfied.
• Recommend and implement new policies, procedures and strategies to drive higher quality to our guest with all departments within the company including Marketing and Finance.
• Demonstrates, advocates, and reinforces a positive team environment, professionalism, and the need to present a positive image of the company when interacting with customers.
• Participate in and facilitate calibrations providing feedback in a concise and constructive manner.
• Proffer recommendations to company management on ways to improve on existing quality processes.
• Prepare and present reports to update upper management on quality activities.
• Understand guest needs and requirements to develop effective quality control processes.
• Looking at ways to reduce waste and increase efficiency.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
مراقبة الجودة

Guest Relations and Events Manager

مارس 2018 - ديسمبر 2018

Sukoon Hotel under Al Rawda Investment for Real Estate Dev. & Projects Management Co.

جدة، المملكة العربية السعودية

مارس 2018 - ديسمبر 2018

• Examine daily duties, assign tasks and check on progress.
• Assist in motivating and coaching employees; serve as a role model.
• Ensure that standards are maintained at a superior level on a daily basis.
• Remain current of national trends in the industry and local market changes to best serve the facility.
• Managing and sharing content with users on social media sites.
• Establish and maintain relationships with industry influencers, key community, and strategic partners for maximum facility usage and exposure.
• Managing the PR aspect of a potential crisis, report accidents, injuries, and unsafe work conditions to related departments and hotel manager.
• Planning publicity strategies and campaigns, organizing events including press conferences, exhibitions, open days and press tours.
• Represent the hotel at trade shows and community events when required.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
التسويق والعلاقات العامة

Deputy Director of Operations

أغسطس 2017 - ديسمبر 2017

Malekat Palace -Ballrooms & Catering Business

جدة، المملكة العربية السعودية

أغسطس 2017 - ديسمبر 2017

• Working with the Operations Director to make decisions for operational activities and set strategic goals.
• Plan and monitor the day-to-day running of business to ensure smooth progress.
• Supervise staff from different departments and provide constructive feedback.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
• Manage procurement processes and coordinate material and resources allocation.
• Review financial information and adjust operational budgets to promote profitability.
• Revise and/or formulate policies and promote their implementation.
• Manage relationships/agreements with external partners/vendors.
• Responsible for soliciting banquet business and ensuring customer satisfaction with all function booked.
• Liaising with clients through Sales Department to ascertain their precise requirements.
• Monitoring product quality and banquet administration.
• Coordinate analyze events and research and develop business in the area.

مجال الشركة:
الإنتاج الإعلامي
الدور الوظيفي:
الإدارة

Logistics Manager

مارس 2015 - ديسمبر 2016

Dunia Productions

جدة، المملكة العربية السعودية

مارس 2015 - ديسمبر 2016

• Use associated information systems to coordinate and control the order cycle.
• Use data from IT systems to evaluate performance and quality and to plan improvements.
• Allocate and manage staff resources according to changing needs.
• Manage staff training issues; motivate members of the team.
• Taking care of Maintenance and Procurement Departments.
• Liaise and negotiate with customers and suppliers.
• Develop business by gaining new contracts, analyzing logistical problems and producing new solutions.
• Understand, work with and possibly help to develop Dunia Productions business goals.
• Continually try to improve and develop business performance within the market.
• Scheduling and planning vehicle routes; use specialist knowledge, to provide consultancy services, controlling fuel costs and vehicles insurance.
• Plan, organize and prepare all of Dunia Productions activities, Events and Executive Managements Meeting set-up.
• Giving support to company’s departments if needed.

مجال الشركة:
الإنتاج الإعلامي
الدور الوظيفي:
الإدارة

Customer Service & Projects Supervisor

ديسمبر 2012 - مارس 2015

Dunia Production

جدة، المملكة العربية السعودية

ديسمبر 2012 - مارس 2015

- Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

- Provides customer service support to the company by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

- Ensures and provides quality service to both internal and external customers.

- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate
personnel/departments.

- Receives inquiries from and/or contacts the company’s branch/regional offices to resolve a variety of order-related issues.

- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.

- Participates and provides expertise as a member of the customer service’s & project departmental team.

- Representing the client's interest.

- Organizing the various professional people working on a project.

- Making sure that all the goals of the project are met.

- Monitoring sub-contractors to ensure guidelines are maintained.

- Achieve day-to-day operational aspects.

- Ensures work documents are complete, current, and appropriately stored.

- Works closely with relevant stake holders to ensure effective and efficient implementation of the project.

- Identify resources and assign responsibilities.

- Supporting the HR department Assisting in hiring process by coordinating job posting on Web site, reviewing resumes, performing interviews, reference checks, writing job descriptions and job offers.

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Representative

يناير 2011 - أبريل 2011

Alinma Bank

جدة، المملكة العربية السعودية

يناير 2011 - أبريل 2011

- Handle transactions and answer customer queries.

- Decipher customer needs and offer the best solution based on proper bank policies.

- Effectively communicate ideas, suggestions and answers.

- Refer customers to people who specialize with the type of problem or query they present.

- Complete complex money-related transactions.

- Offer upgrades and new banking services or products.

مجال الشركة:
البنوك
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Account Executive

فبراير 2010 - أكتوبر 2010

Deep Agency

جدة، المملكة العربية السعودية

فبراير 2010 - أكتوبر 2010

 Coordinating on a daily basis with clients and the media, often via telephone and email.
 Relationship building and networking with colleagues, clients and the media.
 Monitoring the media, including newspapers, magazines, journals, broadcasts, newswires and blogs, for opportunities for clients.
 Working as part of an account team to develop client proposals and implement the PR activity.
 Preparing regular client reports and attending client meetings.
 Researching, writing and distributing press releases to targeted media.
 Promoting news stories and features to the media, known as ‘selling in’.
 Collating, analyzing and evaluating media coverage.
 Event management, including press conferences and promotional events.
 Attending and promoting client events to the media.
 Undertaking research for new business proposals and presenting to potential new clients.
 Managing the PR aspect of a possible crisis situation.

مجال الشركة:
العلاقات العامة
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Events organizer and planner

فبراير 2007 - مايو 2009

Bonanza Creative Events company

جدة، المملكة العربية السعودية

فبراير 2007 - مايو 2009

Researching markets to identify opportunities for events.
 Communicating with clients to ascertain their precise event requirements.
 Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets); Agreeing to and managing a budget.
 Securing and booking a suitable venue or location.
 Ensuring insurance, legal, health and safety obligations are adhered to.
 Coordinating venue management, caterers, stand designers, contractors and equipment hire.
 Organizing facilities for car parking, traffic control, security, first aid, hospitality and the media.
 Planning room layouts and the entertainment program, scheduling workshops and demonstrations.
 Coordinating staffing requirements and staff briefings.
 Selling sponsorship/stand/exhibition space to potential exhibitors/partners.
 Communicating with marketing and PR colleagues to promote the event.
 Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.
 Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).

مجال الشركة:
الترفيه
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

King Abdulaziz University

أبريل 2010

أبريل 2010

بكالوريوس، Economics, Monetary and Financial Establishments

المملكة العربية السعودية

المعدل التراكمي (نقاط): 4.07 من 5

المعدل التراكمي (نقاط): 4.07 من 5

Skills

Logistics
Expert
Logistics
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Customer Service
Expert
Customer Service
Expert
Event Management
Expert
Event Management
Expert
Public Relations
Expert
Public Relations
Expert
Microsoft office
Expert
Microsoft office
Expert
fast typing on computer
Expert
fast typing on computer
Expert
logistics
Intermediate
logistics
Intermediate
Human Resources Specialist
Intermediate
Human Resources Specialist
Intermediate
Microsoft Dynamics AX - CRM
Expert
Microsoft Dynamics AX - CRM
Expert
Well Traveled
Expert
Well Traveled
Expert
Process Strong Training Skills
Intermediate
Process Strong Training Skills
Intermediate
Public Relations
Expert
Public Relations
Expert
Event Management
Expert
Event Management
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Logistics
Expert
Logistics
Expert

اللغات

الانجليزية

متمرّس

الفرنسية

مبتدئ

العربية

اللغة الأم

التدريب و الشهادات

الشهادات
Appreciation certificate for the outstanding contribution of the 2nd Applied Medical Sciences Stud
King Abdulaziz University
May 2006 - May 2006
 Attendance certificate to certify that I have completed the Entrepreneurship Workshops Program
King Abdulaziz University
May 2009 - May 2009

الهوايات والاهتمامات

Reading, Travelling, Charity Events, Internet Searching Keys, Playing Chess, and Fishing