نورا مؤذن

• Collaborative with management in the development and implementation of continuous improvement plans.
• Ensure that all Hotels are following Company Standards on all products.
• Interacts closely with General Managers, Regional Vice Presidents and designated Hotel staff.
• Devise procedures to inspect and report quality issues.
• Monitor all operations that affect quality.
• Supervise and guide inspectors and other staff.
• Assure the reliability and consistency of services by checking processes and final output.
• Appraise customers’ requirements and make sure they are satisfied.
• Recommend and implement new policies, procedures and strategies to drive higher quality to our guest with all departments within the company including Marketing and Finance.
• Demonstrates, advocates, and reinforces a positive team environment, professionalism, and the need to present a positive image of the company when interacting with customers.
• Participate in and facilitate calibrations providing feedback in a concise and constructive manner.
• Proffer recommendations to company management on ways to improve on existing quality processes.
• Prepare and present reports to update upper management on quality activities.
• Understand guest needs and requirements to develop effective quality control processes.
• Looking at ways to reduce waste and increase efficiency.

• Examine daily duties, assign tasks and check on progress.
• Assist in motivating and coaching employees; serve as a role model.
• Ensure that standards are maintained at a superior level on a daily basis.
• Remain current of national trends in the industry and local market changes to best serve the facility.
• Managing and sharing content with users on social media sites.
• Establish and maintain relationships with industry influencers, key community, and strategic partners for maximum facility usage and exposure.
• Managing the PR aspect of a potential crisis, report accidents, injuries, and unsafe work conditions to related departments and hotel manager.
• Planning publicity strategies and campaigns, organizing events including press conferences, exhibitions, open days and press tours.
• Represent the hotel at trade shows and community events when required.

• Working with the Operations Director to make decisions for operational activities and set strategic goals.
• Plan and monitor the day-to-day running of business to ensure smooth progress.
• Supervise staff from different departments and provide constructive feedback.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
• Manage procurement processes and coordinate material and resources allocation.
• Review financial information and adjust operational budgets to promote profitability.
• Revise and/or formulate policies and promote their implementation.
• Manage relationships/agreements with external partners/vendors.
• Responsible for soliciting banquet business and ensuring customer satisfaction with all function booked.
• Liaising with clients through Sales Department to ascertain their precise requirements.
• Monitoring product quality and banquet administration.
• Coordinate analyze events and research and develop business in the area.

• Use associated information systems to coordinate and control the order cycle.
• Use data from IT systems to evaluate performance and quality and to plan improvements.
• Allocate and manage staff resources according to changing needs.
• Manage staff training issues; motivate members of the team.
• Taking care of Maintenance and Procurement Departments.
• Liaise and negotiate with customers and suppliers.
• Develop business by gaining new contracts, analyzing logistical problems and producing new solutions.
• Understand, work with and possibly help to develop Dunia Productions business goals.
• Continually try to improve and develop business performance within the market.
• Scheduling and planning vehicle routes; use specialist knowledge, to provide consultancy services, controlling fuel costs and vehicles insurance.
• Plan, organize and prepare all of Dunia Productions activities, Events and Executive Managements Meeting set-up.
• Giving support to company’s departments if needed.

- Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

- Provides customer service support to the company by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

- Ensures and provides quality service to both internal and external customers.

- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate
personnel/departments.

- Receives inquiries from and/or contacts the company’s branch/regional offices to resolve a variety of order-related issues.

- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.

- Participates and provides expertise as a member of the customer service’s & project departmental team.

- Representing the client's interest.

- Organizing the various professional people working on a project.

- Making sure that all the goals of the project are met.

- Monitoring sub-contractors to ensure guidelines are maintained.

- Achieve day-to-day operational aspects.

- Ensures work documents are complete, current, and appropriately stored.

- Works closely with relevant stake holders to ensure effective and efficient implementation of the project.

- Identify resources and assign responsibilities.

- Supporting the HR department Assisting in hiring process by coordinating job posting on Web site, reviewing resumes, performing interviews, reference checks, writing job descriptions and job offers.

- Handle transactions and answer customer queries.

- Decipher customer needs and offer the best solution based on proper bank policies.

- Effectively communicate ideas, suggestions and answers.

- Refer customers to people who specialize with the type of problem or query they present.

- Complete complex money-related transactions.

- Offer upgrades and new banking services or products.

 Coordinating on a daily basis with clients and the media, often via telephone and email.
 Relationship building and networking with colleagues, clients and the media.
 Monitoring the media, including newspapers, magazines, journals, broadcasts, newswires and blogs, for opportunities for clients.
 Working as part of an account team to develop client proposals and implement the PR activity.
 Preparing regular client reports and attending client meetings.
 Researching, writing and distributing press releases to targeted media.
 Promoting news stories and features to the media, known as ‘selling in’.
 Collating, analyzing and evaluating media coverage.
 Event management, including press conferences and promotional events.
 Attending and promoting client events to the media.
 Undertaking research for new business proposals and presenting to potential new clients.
 Managing the PR aspect of a possible crisis situation.

Researching markets to identify opportunities for events.
 Communicating with clients to ascertain their precise event requirements.
 Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets); Agreeing to and managing a budget.
 Securing and booking a suitable venue or location.
 Ensuring insurance, legal, health and safety obligations are adhered to.
 Coordinating venue management, caterers, stand designers, contractors and equipment hire.
 Organizing facilities for car parking, traffic control, security, first aid, hospitality and the media.
 Planning room layouts and the entertainment program, scheduling workshops and demonstrations.
 Coordinating staffing requirements and staff briefings.
 Selling sponsorship/stand/exhibition space to potential exhibitors/partners.
 Communicating with marketing and PR colleagues to promote the event.
 Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.
 Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).