Deputy Quality Control Manger
Al Rawda Investment for Real Estate Dev. & Projects Management Company – Head Office
Total years of experience :14 years, 1 Months
• Collaborative with management in the development and implementation of continuous improvement plans.
• Ensure that all Hotels are following Company Standards on all products.
• Interacts closely with General Managers, Regional Vice Presidents and designated Hotel staff.
• Devise procedures to inspect and report quality issues.
• Monitor all operations that affect quality.
• Supervise and guide inspectors and other staff.
• Assure the reliability and consistency of services by checking processes and final output.
• Appraise customers’ requirements and make sure they are satisfied.
• Recommend and implement new policies, procedures and strategies to drive higher quality to our guest with all departments within the company including Marketing and Finance.
• Demonstrates, advocates, and reinforces a positive team environment, professionalism, and the need to present a positive image of the company when interacting with customers.
• Participate in and facilitate calibrations providing feedback in a concise and constructive manner.
• Proffer recommendations to company management on ways to improve on existing quality processes.
• Prepare and present reports to update upper management on quality activities.
• Understand guest needs and requirements to develop effective quality control processes.
• Looking at ways to reduce waste and increase efficiency.
• Examine daily duties, assign tasks and check on progress.
• Assist in motivating and coaching employees; serve as a role model.
• Ensure that standards are maintained at a superior level on a daily basis.
• Remain current of national trends in the industry and local market changes to best serve the facility.
• Managing and sharing content with users on social media sites.
• Establish and maintain relationships with industry influencers, key community, and strategic partners for maximum facility usage and exposure.
• Managing the PR aspect of a potential crisis, report accidents, injuries, and unsafe work conditions to related departments and hotel manager.
• Planning publicity strategies and campaigns, organizing events including press conferences, exhibitions, open days and press tours.
• Represent the hotel at trade shows and community events when required.
• Working with the Operations Director to make decisions for operational activities and set strategic goals.
• Plan and monitor the day-to-day running of business to ensure smooth progress.
• Supervise staff from different departments and provide constructive feedback.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
• Manage procurement processes and coordinate material and resources allocation.
• Review financial information and adjust operational budgets to promote profitability.
• Revise and/or formulate policies and promote their implementation.
• Manage relationships/agreements with external partners/vendors.
• Responsible for soliciting banquet business and ensuring customer satisfaction with all function booked.
• Liaising with clients through Sales Department to ascertain their precise requirements.
• Monitoring product quality and banquet administration.
• Coordinate analyze events and research and develop business in the area.
• Use associated information systems to coordinate and control the order cycle.
• Use data from IT systems to evaluate performance and quality and to plan improvements.
• Allocate and manage staff resources according to changing needs.
• Manage staff training issues; motivate members of the team.
• Taking care of Maintenance and Procurement Departments.
• Liaise and negotiate with customers and suppliers.
• Develop business by gaining new contracts, analyzing logistical problems and producing new solutions.
• Understand, work with and possibly help to develop Dunia Productions business goals.
• Continually try to improve and develop business performance within the market.
• Scheduling and planning vehicle routes; use specialist knowledge, to provide consultancy services, controlling fuel costs and vehicles insurance.
• Plan, organize and prepare all of Dunia Productions activities, Events and Executive Managements Meeting set-up.
• Giving support to company’s departments if needed.
- Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
- Provides customer service support to the company by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
- Ensures and provides quality service to both internal and external customers.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate
personnel/departments.
- Receives inquiries from and/or contacts the company’s branch/regional offices to resolve a variety of order-related issues.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Participates and provides expertise as a member of the customer service’s & project departmental team.
- Representing the client's interest.
- Organizing the various professional people working on a project.
- Making sure that all the goals of the project are met.
- Monitoring sub-contractors to ensure guidelines are maintained.
- Achieve day-to-day operational aspects.
- Ensures work documents are complete, current, and appropriately stored.
- Works closely with relevant stake holders to ensure effective and efficient implementation of the project.
- Identify resources and assign responsibilities.
- Supporting the HR department Assisting in hiring process by coordinating job posting on Web site, reviewing resumes, performing interviews, reference checks, writing job descriptions and job offers.
- Handle transactions and answer customer queries.
- Decipher customer needs and offer the best solution based on proper bank policies.
- Effectively communicate ideas, suggestions and answers.
- Refer customers to people who specialize with the type of problem or query they present.
- Complete complex money-related transactions.
- Offer upgrades and new banking services or products.
Coordinating on a daily basis with clients and the media, often via telephone and email.
Relationship building and networking with colleagues, clients and the media.
Monitoring the media, including newspapers, magazines, journals, broadcasts, newswires and blogs, for opportunities for clients.
Working as part of an account team to develop client proposals and implement the PR activity.
Preparing regular client reports and attending client meetings.
Researching, writing and distributing press releases to targeted media.
Promoting news stories and features to the media, known as ‘selling in’.
Collating, analyzing and evaluating media coverage.
Event management, including press conferences and promotional events.
Attending and promoting client events to the media.
Undertaking research for new business proposals and presenting to potential new clients.
Managing the PR aspect of a possible crisis situation.
Researching markets to identify opportunities for events.
Communicating with clients to ascertain their precise event requirements.
Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets); Agreeing to and managing a budget.
Securing and booking a suitable venue or location.
Ensuring insurance, legal, health and safety obligations are adhered to.
Coordinating venue management, caterers, stand designers, contractors and equipment hire.
Organizing facilities for car parking, traffic control, security, first aid, hospitality and the media.
Planning room layouts and the entertainment program, scheduling workshops and demonstrations.
Coordinating staffing requirements and staff briefings.
Selling sponsorship/stand/exhibition space to potential exhibitors/partners.
Communicating with marketing and PR colleagues to promote the event.
Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.
Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).
