IT End User support
American Red Cross
Total des années d'expérience :5 years, 4 Mois
•Provided technical support for all American Red Cross end users and troubleshooting IT equipment.
•Participated in local and enterprise-wide IT projects and supported IT needs at special events.
•Supported immediate technology needs for local disaster response operations and provided support to disaster team as needed during a local disaster operation.
•Assisted management and ensured compliance with established quality standards and requirement.
•Trained on issuing tickets through Ramedy Service Desk and assigning them to specified people.
•Monitor the DROHQ inventory system Red Cross Technology Information Management System (TIMS) on a daily basis and perform daily backup.
•Re-imaged some of the Baton Rouge HQ’s computers and laptops and installed Windows 8.1
•Tested the system on a regular basis and make sure updates are applied in a timely manner.
•Organized and coordinated the activities associated with installation.
•Balanced the IT needs of other departments in the DR to make sure all computer systems are working efficiently.
●Worked with the clients to ensure that as new equipment, facilities, services, and systems are installed that the disaster recovery process is considered.
●Ensured all applications, recovery procedures and documentation are properly backed up.
●Assisted manage the HQ inventory using Red Cross Technology Information Management System (TIMS).
●Enforced and maintained database constraints to ensure integrity of the database.
●Responded to a national Disaster Relief Operation (DRO) for Hurricane Matthew, and helped manage the crisis.
●Provided and supported technical services during a disaster internally.
●Ran a help desk services, and tracked the entire inventory for the district two "North Charleston" in the Red Cross technology inventory management system "TIMS."
●Sat computing facilities and internet service and the wireless printer within hours of our arrival on a DRO.
●Performed database installation, configuration, monitoring, maintenance, upgrades, and backup/recovery.
●Identified and recommended the required changes to the database systems
●Diagnosed the computer hardware, network systems and computer software programs accurately on a daily basis.
●Defined data collection requirements and perform data analysis.
●Converted the organization database system and upgraded the used software.
●Performed database re-organizations as required to assist performance and ensured maximum uptime of the database.
●Responded to a virtual national Disaster Relief Operation (DRO) for Louisiana flood to cover a virtual call assignment used Transera software.
●Completed the web-based Handling Crisis Call training.
●Worked on registering the clients on the Red Cross database.
●Managed the general ledger, prepared monthly A/R reports, and coordinated activities with the Treasurer to provide performance data to the Board of Directors.
●Filed bonds, liens and contacted end user or general contractor to maintain payment & performance. Worked with field office personnel and AR Management to identify process deficiencies and implemented established best practices.
●Tracked and ensured availability of funds and conducted projections for budgeting purposes.
●Worked collaboratively with vendors and employed exceptional client management skills.
●Worked in a customer service and consultative sales team to present the Fibro aptx technology.
●Interacted on daily base with the company's Fortune 500 client's customers, and worked directly with Verizon's customers.
●Consulted with various accounts to provide customer service and support. Assisted the clients in the retention and acquisition of customers.
●Posted daily accounts receivable and monthly mortgage payments for all portfolios into FICS system. This includes all wire payments to the trust clearing accounts, loan settlements and cash management payments.
●Reviewed and downloaded lockbox files into CS. Posted payments received in the lockbox, as well as exception payments in the sub lockbox on the daily basis.
●Transferred escrow funds from the custodial trust clearing accounts to the appropriate custodial escrow accounts using the Bank of America cash management system.
●Processed weekly accounts payable and escrow disbursements. Posted interest earned on escrows to all portfolios at month end.
●Obtained and processed information required for the provision of services.
●Built customers interest in the services and products offered by the Samba Financial Group at the highest level.