GENERAL MANAGER
PULLMAN JEDDAH MANAGED BY ACCOR
مجموع سنوات الخبرة :36 years, 5 أشهر
Over all in charge of the entire operation
•leads a team of 190 colleagues
•Oversee, the renovation of 150 rooms together with the ballroom, lobby facilities and the Gym
•253 rooms ( including Royal suite, 25 two bed room apartments, Executive and Junior Suites )
•Oversee, training, management, budget compliance, and overall operations to ensure excellent customer service, high quality foods, crew development, food safety, cleanliness, and maximum profitability.
•Maintained communication, acted as a liaison with the corporate office departments, and provides a positive focus on the corporate culture and values: fast check and check out, excellent customer service, outstanding Breakfast, fast WIFI and large varieties of TV channels .
•Responsible for building a strong team through hiring, training, and developing managers, providing clear, consistent direction, and recognizing individual and team contributions.
•Monitoring yearly budget of the entire properties, yearly business plan, and plan of action and quality performance reviews.
•Implemented Revenue Management Program in order to be able to follow progress on daily basis, mainly with a very competitive market and constantly focused on creating a harmonious atmosphere between the team.
•Engaged and reengineered all HOD’S KPO’S for higher motivation and focus on guest satisfaction
•Involved in implementation of very innovative F&B programs and successfully achieved hotel’s highest occupancy rate while maintaining excellent cost of goods and bottom line results
•Regain the trust of the Market, by fulfilling our commitments and deliver the promised requirements .
; implemented the largest cluster office in town resulting in 10% increase in revenue compared to previous year.
•Implemented unique catering operation system resulting in progressive revenue growth which was used for supporting F&B department financially and aggressive marketing of it.
As Kayan al Aamal are specialized in construction, Design and furniture of all kinds we have established in 2014 a hotel division on which I am handling to date while we have created the Name as ( Ronza Rose ) a local chain with international standard .
•Created the entire Company ID together with the brand standard.
•Developed the entire operational Manual of all departments.
•Renovated the first gained hotel at al Khobar 176 rooms and suites
•Gained a Management contract in Dhahran 56 hotel suites.
•One hotel in the pipeline in Riyadh for 146 Rooms
•Implement the strategies, planning plus the feasibility studies and budgets, set the short term and long term objectives.
•Conducted the entire HOD’S interviews and selections of the right candidates.
•Overseeing the entire company operation.
Liaise between all properties General Manager ensuring smooth operation takes place across the region, while implementing necessary policy and procedure, driving for better results, working with sophisticated cost control philosophy and ensuring the great Synergy between all of them while related to Sales, staff and purchasing.
Operational In charge of the complete Hotel.
•Oversee recruiting, training, management, budget compliance, and overall operations to ensure excellent customer service, high quality foods, crew development, food safety, cleanliness, and maximum profitability.
•Maintained communication, acted as a liaison with the corporate office departments, and provides a positive focus on the corporate culture and values: high quality food, excellent customer service, and an inviting atmosphere in the hotel.
•Responsible for building a strong team through hiring, training, and developing managers, providing clear, consistent direction, and recognizing individual and team contributions.
•Monitoring yearly budget of the entire properties, yearly business plan, and plan of action and quality performance reviews.
•Conduct daily, weekly and monthly meetings with management.
•Implemented Yield Program in order to be able to follow progress on daily basis, mainly with a very competitive market and constantly focused on creating a harmonious atmosphere between the team.
•Played a high degree of motivation in order to reach targets and reengineered all HOD’S KPO’S
•Involved in implementationof very innovative F&B programs and successfully achieved hotel’s highest occupancy rate while maintaining excellent cost of goods and bottom line results
•Regain the trust of the Market, providing them with high quality of service and fulfilling their commitments.
Overall in charge of the Hotel opening and operationssimultaneously making sure all aspects are covered for a 5 star hotel opening.
•Achieved the highest occupancy, during last three months just after theopening.
•Planned accommodations, banquet themes and other hotel services
•Promoted customer service to guests and potential customers
•Ensured that every department is aware of yearly targets and operational goals
•Monitored budget and financial plans
•Monitored hiring and recruitment of new staff and administration personnel
•Planned and monitored work schedule of employees
•Ensured that the hotel personnel provide the best and most efficient customer service
•Ensured that the household staff complies with hotel rules and policies
•Monitored the performance of the different departments
Managedtotal teamsize of 250 staff | Prepare and follow up with Business plan and Action plan. |Generating weekly and monthly reports. |Responsible for the menu cycle of the entire project. | Re engineer team financial objectives. | Manage overhead control. | HACCP, implementation and follow up with training. | Head of running 16 locations. | Achieved one of the highest appraisal score with very Important and demanding client. |Increased organization’s revenue by 15% | Trained and empowered staff for action taking. |Implemented training program of staff motivation.
Supervised managers and staff including performance reviews and progressive discipline when necessary
•Evaluated quality of service and products and travel and work varying schedule
•Coordinated marketing and promotions with marketing department and operational teams as well as repair and maintenance
•Created budgets and programs for staff training and monitoring standardization of practices
•Established vendor lists and source for all food, beverage and disposables
•Managed purchasing and operating restaurant pos systems and sales with tips certified
•Hired, trained and developed of all F&B managers and executive chefs
•Maintained a system of reporting daily sales, production, payroll, inventories, more planned menu, item research, development and implementation and design with food cost analysis
•Monitored compliance with all health regulations for food preparation
•Negotiated with contractors and vendors; order equipment and products
•Staff recruitment, orientation and training and strong interpersonal skills and license acquisitions
Run own Business in Tunisia, which included the following:One Italian, One Oriental and One fast food restaurant.
I have rented them with the desire to be back in operation, and challenging actions.
Lead a team of 450 employees.
•Along with managing Sun International hotel simultaneous managed the casinos in the indian ocean and other hotels in Moroni.
•Supervised department which managed the best water sports facilities in the Island.
•Responsible for implementing a solid yield program so that progress results can be followed up on daily basis.
•Successfully got Sun international hotel ranked as the best honeymoon destination in the Indian Ocean and increased hotel revenue by 25%.
•Effectively maintained high degree of relationship with Island Government and legal authorities.
Manage a team of 180 Staff.
•Re-structured standard operating procedures
•First implementation of Yield Management program for F&B Operations in the Middle East.
•Build an excellent team with a massive training program.
•Maintained a moderate Cost of Goods and Held all staff appraisals and career development plan.
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