Customer Service Team Supervisor
Holidayme
Total years of experience :7 years, 3 Months
Taking inbound-outbound calls and take to customers’ needs and queries Providing information about travel products and hotel needs
Make bookings, determine charges, and oversee billing and online payments Build strong relations with our guests and passengers
Resolve customers issues and tracking fraud transactions Coordinate between our suppliers and hotels worldwide Training and supervising our new staff
Demonstrate and provide information on promoted product/service
Create a positive image about the product and lead clients to use it
Distribute invitations and explain what they should do to use the free voucher
Identify interest and understand Client needs and requirements
Report back to the Manager about questions related information
Dollar Rent a Car
Listen and respond to customers’ needs and concerns
Provide information about products and services
Take orders, determine charges, and oversee billing or payments
Review or make changes to customer accounts
Record details of customer contacts and actions taken
Research answers or solutions as needed, Daily and Monthly reports
SOVAC-Equinox Auto Volkswagen Constantine
Help oversee and manage individual accounts
Create, send, and follow up on invoices
Review and adhere to department budgets
Collect and enter data for various financial spreadsheets
Review and audit financial statements and reports, ensure all calculations and data entries are correct
Collect information for and prepare payroll payments for employees