International Training Manager
INTERNATIONAL SERVICE CHECK
مجموع سنوات الخبرة :6 years, 2 أشهر
Responsibilities in this role included:
•Arrange training sessions globally.
•Deliver all training courses as scheduled.
•Train the new trainers who join the department.
•Serves as an active member of the Training Department’s management team.
•Create new courses and evaluate existing ones.
•Recommend possible areas requiring training courses.
Responsibilities in this role included:
•Ensuring that reports of all mystery shopping visits carried out by Service Checkers will be delivered to the customers in a timely fashion.
•Supervising all steps on operational processes:
oSet-up of projects by means of an internal company software
oMonitoring and supervising the correct performance of all activities (mystery shopping visits’ allocation; Service Checkers’ performance; proofreading of reports; ensuring that deadlines are met at all steps).
oManaging the overall project and its activities and ensuring that resources are available
oMonitoring activities and ensuring that project deadlines are met
oPreparing Mystery Shopping projects whereby objectives, organizational structure, team members, resources, roles and responsibilities are identified and defined.
Responsibilities in this role included:
•Using and updating an existing network of industry contacts to generate new business Leading.
•Monitoring the progress of work and producing status reports.
•Maintaining and expanding relationships with existing client.
•Achieving sales targets and managing a portfolio of accounts.
•Carrying out a variety of administrative tasks to re-ensure the training workshops are delivered in a highly organized environment.
•Creating opportunities, seeking for ideas, clients and markets.
Promoted to Assistant Station Manager, achievements in this role include:
•Day to day operational management in the absence of the Station Manager.
•Input to both strategic and operational planning.
•Input into staff selection and development.
•Acting as a role model and exemplar for the organization.
•Part of the MedTec TV Management Development Programme.
Responsibilities in this role included:
•Sales of drugs and pharmaceutical supplies to public customers.
•Patient education and prescribing OTC drugs.
•Managing the stock, including reporting and checking expiry date.