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Nourhan Hmadeh, Human Resource Manager

Nourhan Hmadeh

Human Resource Manager·Anbar International Hotel

Lebanon

Bachelor's degree, Human Resources

Work experience

Total years of experience: 6 years, 6 months

Human Resource Manager

September 2025 - February 2026

Anbar International Hotel

Al Rumadi, Iraq

September 2025 - February 2026

• Led full pre-opening HR operations, including HR strategy, policies, SOPs, and compliance with labor laws.
• Managed manpower planning, recruitment, and onboarding for all hotel departments, ensuring full staffing before opening.
• Designed and implemented training programs, employee handbook, and service culture in coordination with HODs.
• Established payroll, compensation structures, HR systems, and employee relations to ensure a smooth transition to
operations.
Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Human Resource Manager (Pre-opening Project)

September 2025 - January 2026

Anbar International Hotel

Al Rumadi, Iraq

September 2025 - January 2026

• Directed the complete HR function for a hotel pre-opening project.
• Developed HR policies, SOPs, employee handbook, and HR systems aligned with business objectives.
• Managed workforce planning, end-to-end recruitment, onboarding, payroll coordination and compensations.
• Designed and delivered learning and development initiatives in collaboration with department heads.
Company industry:
Human Resources Outsourcing

Cluster Human Resources Specialist

May 2024 - September 2025

Lancaster Plaza

Beirut, Lebanon

May 2024 - September 2025

• Managed end-to-end recruitment, interviewing, selection, and onboarding.
• Supported employee relations, performance management, disciplinary processes, and HR administration.
• Implemented HR policies and procedures while ensuring compliance with labor laws.
• Coordinated employee training initiatives to enhance performance and career growth.
Company industry:
Hospitality & Accomodation

Cluster Human Resources Officer

March 2025 - August 2025

Lancaster Plaza

Beirut, Lebanon

March 2025 - August 2025

• Managing full recruitment cycle including job posting, interviews, selection and onboarding new employees.
• Handle employee concerns, maintain workplace harmony and oversee performance evaluation process.
• Development & implementation of HR policies while ensuring compliance with labor laws & company standards.
• Identify training needs and organize programs to enhance employees skills and support career.
Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Banquet Sales Executive

June 2024 - February 2025

Smallville Hotel

Beirut, Lebanon

June 2024 - February 2025

• Coordinate events and client negotiation is 5- stars hotel
• Delivered exceptional service and collaborated with cross functional Teams
Company industry:
Hospitality & Accomodation
Job role:
Sales

Call Center Supervisor

January 2022 - May 2024

AMB Group

Beirut, Lebanon

January 2022 - May 2024

• Led customer support operations for a new app and trained staff to improve service quality
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Call Center Manager

May 2022 - March 2024

AMB Group

Beirut, Lebanon

May 2022 - March 2024

• Led the implementation of a new customer support project, established operational workflows, SOPs and KPIs.
• Managed talent acquisition, conducted interviews, onboarded new hires, and delivered training programs to ensure
operational readiness.
• Supervised daily operations, monitored performance metrics, and implemented continuous improvement initiatives
to achieve service quality and productivity targets.
• Prepared operational reports for management, tracking KPIs and providing insights to support business decisions and
project success
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

HR Generalist

September 2019 - May 2022

Entertainment Hub

Beirut, Lebanon

September 2019 - May 2022

• Established the HR department by developing HR policies, procedures, SOPs, work standards, and HR documentation.
• Managed the full employee lifecycle, including recruitment, onboarding, training, performance management, and
employee relations.
• Partnered with company owners to monitor branch operations, ensuring service quality, operational consistency, and
alignment with company objectives
• Standardized HR processes, maintained employee records, and ensured compliance with labor regulations while
supporting employee engagement initiatives.
Company industry:
Media Production
Job role:
Human Resources and Recruitment

HR Officer

November 2019 - January 2022

Entertainment Hub

Beirut, Lebanon

November 2019 - January 2022

• Managed recruitment, training, and performance process to support organizational goals.
Company industry:
Media Production
Job role:
Human Resources and Recruitment

Education

Arts, Sciences & Technology University of Beirut

July 2019

July 2019

Bachelor's degree, Human Resources

Lebanon

Skills

Customer Support

Expert

Recruitment

Expert

Team Supervision

Expert

Human Relations

Expert

Event Management

Expert

CUSTOMER SATISFACTION

Expert

HOSPITALITY

Expert

ONBOARDING

Expert

COLLABORATION

Intermediate

COMMUNICATIONS

Intermediate

CONFLICT RESOLUTION

Intermediate

FUNDRAISING

Intermediate

MANAGEMENT

Intermediate

SELF-CONTROL

Intermediate

TEAM MANAGEMENT

Intermediate

EMPLOYEE PERFORMANCE MANAGEMENT

Intermediate

COORDINATING

Intermediate

EMPLOYEE RELATIONS

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

HUMAN RESOURCE POLICIES

Intermediate

HUMAN RESOURCES CONCEPTS

Intermediate

MICROSOFT PROJECT

Intermediate

OFFICE ADMINISTRATION

Intermediate

OPERATIONS

Intermediate

TALENT ACQUISITION

Intermediate

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
HR Manager Skills Program
Payroll Tax Workshop