Middle East Contact Experience Analyst
Amazon
Total years of experience :9 years, 7 Months
• Training The New Comers On The insurance& health care Products & Services With Practical Training On The Working Application.
• Design training notes and support material for a group training session to meet specified needs.
• Training help desk team in order to cover all agents questions Which Is Related to business, and analyze their weakness points to improve there skills .
• Monitor Agents Calls to Ensure Adherence to Pre-Agreed Scripts and Processes of the company.
• Analyze agents common errors to provide them with info. About products and cases they may face.
Offer services and solve technical issues over the phone
Giving healthcare services
courses: Experience • GlobeMed Egypt Quality assurance specialist December 2016 till now. • Abu Dhabi Islamic bank (ADIB) Insurance planner for Egyptian life takaful (GIG)