Nour Moetassem

PR administration and marketing

handling construction projects with Ashghal that worth QAR 1 billion, handling customers complaints and investigations, publicity issues of the projects, social media advertisements, professional photos and videos, projects marketing materials like brouchers and leaflets

Providing best levels of quality service of handling health projects in PHCC Qatar

Providing best levels of quality service, strategic planning, problem solving, satisfaction level analysis and dashboards, staff engagement and customer experience, staff recognition, resolving complaints, comments, general enquiries and dealing with compliments and surveys. Leading a fully-fledged team of staff at centre facilities. communicating media alerts . streamline business system

Heading and managing highly active branch, day to day operations. Maximizing profit and sales of high volume branch
by widening customer base, optimizing external customer satisfaction, ensuring professional business development
, auditing and controlling sales and operations, being alert to operational risks, complying with anti-money laundry.
Heading bulk of cash, foreign currencies and custodies. Approving customers finances and applications using different
sophisticated banking systems where some are linked with Qatar central bank credit bearu, world watch .Branch
manager, covering shortages in different shifts, Ramadan and Eids. Branch was emerging and developing, building up
retail procedures and criteria.

Assisting customers needs according to Shariaa complaint Islamic banking solutions, insurance and investment
offerings, brokerage, wealth management schemes. Planning and organizing, development programme for teams esp
Qatari staff through job rotation and elearning for creating a pool of staff with multi-tasking abilities

Internal Procedure and Policies in operations and QCB/External Audit recommendations are followed with thereby
safeguarding the bank from potential loss.

Reviewing policies to ensure that operational risks are identified, reported, escalated and mitigated.

Area Level Cash requirement of the Bank and coordinating with Group 4 for branch supply and Premium clients.
Controlling bank main vault complying with vault and combinations procedures.

Surprise checking on branch transactions and custodies with customer service, tellers and main vault.

Audit requirements and operations in the Islamic branch Al Yusr
Leading front line team of staff maximizing sales and efficiency

main vault and branch custodies of tellers and customer service liaising with central vault 
liaising with civil defense
and ensuring fire alarm systems ni place.

Eliminating customers complaints. Cross selling banking Islamic products like mortgages, property finances and
and internet banking.Attracting products that help banks balance sheet, and ALCO asset/l aibility committee
mobile
.Automated Banking Clearing Cheques

Coordinating staff HR issues . focal point of internal services and suppliers provisions

Handling conventional corporate banking portfolios, cooperating with corporate credit risk departments, analyzing
offering companies facilities, treasury products, asset management.

Taking care of all corporate Islamic facilities that is taking place in HSBC Qatar

Raising up analytical financial credit proposals of corporates esp large corporates and sophisticated entities 
Financial
analysis to evaluate impact of choices

Reviewing profiles, balance sheets, income statements, cash flows, projections, provisions

Dealing with equipment lending, factoring, bill discounting, bill collection, trade finance, ratios, accounts
treasury and cash management services, portfolio evaluation, debt and equity structuring
receivables,

Financial management of portfolio which is critical to the stability of financial system.Analyzing risk applying
framework of modern finance
analytical
Marketing corporate services and branding

Working with offshore banking and International banking unit

Maximizing corporate base and expanding new relationships which is a key profit centre for the
bank. 
Making decisions with profound implications for the well- being of individuals, corporations.

Coordinating with cash management and HSBC Business banking department.
Customer Serv ice Man age r (HSB C Bank Mi dd le Eas t Limi ted : 2007 -MA R 200 9):

+Highest levels of quality personal financial services .Arranging projects, meetings and campaigns

Leading and motivating a team of workforce who provides best service and maximize product sales and profits.(
managing profitability ) .Controlling business target plan, sustaining future competitiveness, developing process .

Control, internal business processes . Providing leadership and direction in creating sustainable workforce. Managing

Evaluating financial experts analysis of individuals and fulfil their banking needs.

+Highest levels of quality personal financial services .Arranging projects, meetings and campaigns
 Leading and motivating a team of workforce who provides best service and maximize product sales and profits.( managing profitability ) .Controlling business target plan, sustaining future competitiveness, developing process .
 Control, internal business processes . Providing leadership and direction in creating sustainable workforce. Managing
 Evaluating financial experts analysis of individuals and fulfil their banking needs.
2002-2007 HSBC:
April 2007: incentive trip of HSBC to Greece as an award for the excellent performance during 2006
2006: Supervisor VIP customer service : Customer service, negotiation skills, investment, financial advise in relation to market trends, Spreadsheets and balance sheets .buying and selling .Status personal banking advisor (VIP customers)
2005:customer service representative in Personal Banking and floor walker (quick service delivery supervisor) Network Services Centre NSC officer : Processing operational requests of personal and vehicle loans

April 2007: incentive trip of HSBC to Greece as an award for the excellent performance during 2006
2006: Supervisor VIP customer service : Customer service, negotiation skills, investment, financial advise in relation to market trends, Spreadsheets and balance sheets .buying and selling .Status personal banking advisor (VIP customers)
2005:customer service representative in Personal Banking and floor walker (quick service delivery supervisor) Network Services Centre NSC officer : Processing operational requests of personal and vehicle loans
OCT 2004: Translator and administrative officer : Translation of business and legal documents. Managing personal immigration issues of staff . Assistant to Operation Centre Manager.
Aug 2004: Grindlays bank International Bank of Qatar IBQ, Inward Clearing Officer in the Electronic cheques
June 2002: Trainee in Standard Chartered Bank . Credit and Collections departments in consumer banking