Senior System Admin
Burgan Bank
Total years of experience :15 years, 3 Months
System Infrastructure Administrator to maintain various devices like workstations, servers, Switches and Firewall, making sure that all of the devices is as per the baselines from Security patches, configuration and availability.
Maintaining of Active Directory Servers and Policies.
Maintaining Microsoft Server Operating System 2008, 2012 R2, 2016 and 2019
Maintaining VMware vSphere from upgrades and security patches and configuration wise.
Maintaining the Anti-Virus solution in the bank creating and assigning policy for early detections (Trend Micro Apex One \ Deep Security and Carbon Black).
Maintaining & Monitor system performance through multiple of monitoring tools and alert mechanism to avoid big down times.
Managing and deploying patches through SCCM, GFI Lan guard and Manage Engine.
Maintaining the health of Microsoft Exchange and deploying all the roll ups to fix bugs and resolve security flaws.
Perform Analyzing plan and Implement for upcoming projects to ensure higher availability for the application and reaching to the limit of zero RTO.
Managing load balancers for the applications ( Citrix NetScaler & F5 ).
Maintained inventory of IT assets
Tools that I have used to stay in control of the infrastructure are:
o Nexthink: installing the engines and deploying the agents.
▪ Creating customized reports and dashboards.
▪ Alerting Mechanisms on any kind of action on the PC\Server level.
▪ Creating check lists for any kind of migration process.
▪ Detecting any kind of hashes.
o VMware Operational:
▪ Analyze the behavior of the VMs along with their utilizations.
▪ Managing the VMs snapshots.
▪ Create Dashboards and configure email alerts
o SMARTS
▪ Monitoring the infrastructure performance and availability.
▪ Creating Dashboards
▪ Create email alerts
▪ Integrate with any SNMP device traps.
o AppDynamics:
▪ Monitor Application performance transactions.
▪ Analyzing the root cause of the poor performance
▪ Correlating the information to provide ease of access to see the performance of the application.
o MNR & SRM:
▪ Creating and managing all kind of alerts and technologies.
▪ Creating dashboards and views for the top managements.
▪ Providing scheduled reports for the other departments.
-Implement and support EMC Smarts (Ionix), Watch4net APG, vFabric Hyperic and Precise.
-Implement and support monitoring solution to monitor datacenter network infrastructure, hardware, operating systems, application servers, database Servers, web servers, transaction monitoring, netflow, storage and integrate with MS SCOM.
-Apply Alerting systems and Escalation schemas
-Create integration between these different solutions and technologies.
-Create custom Watch4net APG report packs for many different technologies.
-Install and configure ESXi 4, 4.1, 5, 5.1, 5.5 and 6.0
-Install and configure Vcenter Server & Update Manager
-Troubleshooting, Configure and Manage ESXi Networking and Storage using vCenter Server
-Troubleshooting, Deploy, manage, and migrate virtual machines
-Use vCenter Server to monitor resource usage
*Handling wireless links and troubleshooting with bad ones
•Dealing with wireless interference and doing site surveys
•Monitoring BSUs and doing reports on monthly bases
•Handling residential links doing plans to optimize their links based on their location and their usages.
•Upgrading softwares for the units and fixing boot loaders issues
*Created test configurations using specialized test equipment which includes Wireless Access points, cellular system analysis tools, signal attenuations controls and additional complex software.
*Resolved appropriate client issues that are escalated to the technical team by customer service.
*Maintained devices, tools and cable inventory used for performance evaluations, testing and problem solving.
*Conducted testing of new wireless devices, their features, advantages and benefits compared to existing products available in the market, to validate speed, range, signal strength, ease of use and manageability.
*Devised continuous improvements in the established systems in adherence to quality assurance methods of testing.oaders issues
* Handling SharePoint of Kuwait National Assembly, and troubleshooting all the problems that might come, including modifying creating and editing all pages and creating new groups also users and setting the permissions for them.
•Ensure all operating systems are upgraded, updated with the latest patches and fully licensed.
•Maintain proper documentation of the servers’ set up and configuration and ensure its security, integrity and availability.
•Support Active Directory Forests in Windows 2003/2008
•Collaborate in Administering and Maintaining Enterprise Active Directory and Domain Structure, Managing Trusts, Domains, OU’s, Site Topology, GPO, Users, Groups, Computers and in general any object related to AD;
implement GPO’s and replication topology.
•Maintain the Enterprise Antivirus Solutions
•Ensure day to day operational monitoring Performance and Threats
•Perform IT checklist tasks to ensure minimum interruptions and failures and maximum business continuity.
•Research and present new and emerging technologies that enhance business objectives
•Apply security policies and understand security logs and alerts
•Understand and implement the appropriate Windows server 2003 Server or Windows 2008 Server User Policies
• Define and implement good system Backup & Restore Policies and Procedures
• Remote Administration and Support of Windows 2008 Core and Exchange 2007
Monitoring and Troubleshooting the Network through HP Open view.
Installing and Configured windows 2003 Server as Domain controller.
Knowledge of Network Node Manager.
Installation and configuration of network Cables (UTP and COAXIAL).
Configure VPN connection.
Installation of Hardware and Configuring PC’s.
Installing and Configuring Linux, WIN XP, 2003, Vista and 2008 Family Suites.
Installation of Software and Antivirus Applications.
Maintaining workstations with windows XP and Vista.
Technical support, training and administration of Windows 2003.
Trouble Shooting, assembling and maintenance of PC.
Onsite Co-ordination. On-call hardware and Network support.
I was being trained as a part of my major in Communication and Electronics Engineering, for two complete months
i have been trained on backups and restoring, servers, and doing maintenance over the network, solving problems that might face users
Installing new devices on servers and being able to repair it as mush as possible