Learning and Performance Improvement manager
AL-Shiaka
Total years of experience :15 years, 2 Months
Training and development for the sales team, as well as on-the-job training and visits to all regions in the Kingdom of Saudi Arabia and directing employees to the company policy and requirements and achieving the best outputs, are my tasks within the scope of the human resources department to help and support employees to provide their best...Taking notes in the branches and communicating with the concerned departments to overcome and solve problems, I am proud to help my administration in establishing Al-Shiaka Academy for Training and Development
Full supervision of the branch management in relation to financial / administrative matters and sales.
Follow up the daily sales with (supervisor) and the sales representatives in the branch and verify that the goals set for each of them are reached.
Assisting in achieving the sales plan and goals of the branch through "direct" and "moral" support, accompanied by representatives of some clients, as well as training and encouragement.
And facing errors and correct them as quickly as possible.
Full knowledge of all administrative matters related to the branch and to ensure that all capabilities are available to accomplish the targeted work.
Monitor the branch's daily expenses and ensure that they do not exceed the established budget.
Follow-up of everything related to residencies, licenses, permits, pay bills for electricity, telephones and water on time, not delay, follow up on lease contracts, and monitor the optimal use of the company's cars.
Ensure that all safety and security measures are provided for warehouses and housing, and monitor cleaning work and sanitary rules for each of them.
Submit a detailed monthly report on the branch’s achievements and everything related to its technical and administrative affairs.
Submit a (accurate) report every week on competitors' prices.
Controlling inventory and coordinating with the Procurement Department, Marketing Department and Warehouse Management to compensate the stock on an ongoing basis to ensure that the goods are always in the appropriate form for sales.
Close follow-up of the warehouse status, including coordination, cleanliness, disposal of damaged goods or various and stagnant marks, and activating fumigation works in a timely manner.
Developing and confirming growth for existing customers and creating new sales channels by opening new areas and adding new customers outside the city.
Follow up on collection on time and agreed upon, and solve collection problems up-to-date.
Rapid intervention to solve customers' problems by professional methods that assure full support for them to obtain complete satisfaction.
- Efficiently and effectively manage, handle and supervise all operational functions of the branch in line with the applicable rules, procedures and controls.
- Managing, supervising, handling and ensuring error free day-to-day branch operational functions related to areas of Cash, Suspense Accounts, Term Deposits, Lockers, ATM, Security Stationary, General Services, Communications, Security, Financial & Trade services.
- Reporting and coordination with Cluster Operations Manager & Head of Branch Operations. Supervising, monitoring and authorizing daily financial and non-financial transactions.
- Manage all branch customer services and quality assurance queries and timely closure of all customers’ complaint.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Full supervision of the opening of two new branches, the supply of the goods and the required equipment and the selection of the appropriate team
- I was selected by senior management because of the good ability to run several branches for the task of training new branch managers on how to operate the branch.
- Generating leads.
- Meeting or exceeding sales goals.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Giving sales presentations to a range of prospective clients.
- Coordinating sales efforts with marketing programs.
- Understanding and promoting company programs.
- Obtaining deposits and balance of payment from clients.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Maintaining client records.
- Answering client questions about credit terms, products, prices and availability
Design, measure, fit, and adapt lenses and frames for client according to written optical prescription or specification. Assist client with selecting frames. Measure customer for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription. Prepare work order for optical laboratory containing instructions for grinding and mounting lenses in frames. Verify exactness of finished lens spectacles. Adjust frame and lens position to fit client. May shape or reshape frames.
-greeting customers at the door as they enter the shop
-helping customers select the correct frame for their lenses
-measuring the frames and ensure they fit perfectly
-ordering prescription glasses and contact lenses in for the customer
-making follow up appointments for customers
-making adjustments to the frames when the customer collects their glasses
-carrying out pre-screening tests such as retinal imaging and pressure and visual field testing
-explaining offers and products to customers
-taking payments from customers.
Becoming a good manager can be challenging; it's not just about inputs and outputs. You'll need to make key strategic decisions, often without complete information, which will seriously affect your company's direction. In the Business Administration – Management program, you'll learn all about these types of situations and acquire the knowledge to make smart decisions.