Senior Manager - Global HR
Real Cloud |Next Generation Cloud Platform
Total des années d'expérience :14 years, 11 Mois
Recruited to develop and direct HR practices for India, USA, Europe, CIS, and newly launched international operations. Partner with other business unit heads and senior executives to develop new business initiatives, foster employee engagement, and mobilize talent.
HR Organization Leadership: Senior Most HR executive in RealCloud, directing 4 direct subordinate professionals in recruitment, compensation, training, employee relations, HRIS, and regulatory compliance. Heavy emphasis on leading RealCloud’s talent pipeline and workforce for product and services line-up across all technology and support verticals.
Organization Design: Designed and implemented a new organizational structure for smooth operational execution and faster growth across geographies. Post-implementation lead the change communication program across the organization.
Performance Management: Implemented a strategic performance system across all levels to align teams towards the strategic vision of the organization.
Talent Acquisition & Assessment Streamlining: Implemented best practices of Talent Assessment for on-campus and off-campus Talent Acquisition programs. Streamlined non-core recruitment activities by handing them over to appropriate stakeholders.
Strategic Learning & Development Program: Implemented strategic programs to meet niche skills requirements.
Transformed HR into a true strategic business partner in the aftermath of an end-to-end Organizational restructuring. Championed HR vision while forging sustainable HR infrastructure, systems, processes, and practices.
Transformed HR Policies & Processes: Transformed the outdated HR policies, processes, and systems to gear towards an employee-centric organization with a futuristic outlook. Developed the complete HR function including TA, HR Metrics & Analytics, Early Warning Systems, Dip-sticks, etc., from scratch to lead towards high growth of the business.
Organizational Restructuring: Implemented the restructuring of the entire organization for strategic objectives alignment and to make the role and hierarchy crystal clear for everyone, lead the entire change management exercise along with key stakeholders, communication drafting, workshops, and rollout.
HRIS Implementation: Drove transition from manual HR systems into a fully integrated HRIS platform from PeopleWorks & Zoho for all locations within India, Maldives, Bhutan, Nepal, Sri Lanka, France, Italy, the USA & Canada. Instantly improved analysis, reporting, and planning capabilities while streamlining daily HR functions.
Mentoring & Coaching: Coached and mentored the senior management team on issues of leadership, strategic alignments, employee engagement, diversity, and team management.
Performance Management: Implemented a strategic performance system across all levels to align teams towards the strategic vision of the organization.
Lead the Talent Acquisition, On-boarding, Off-boarding, Employee Relation, Performance Management, L&D, Mobility, Oracle functional support, HR Policies & handbook development for India & UAE region as per law of the land.
Talent Acquisition: Lead talent acquisition, best practices implementation, lateral recruitment for India & UAE.
On-boarding & Off-boarding: Drove transition from manual HR systems into a fully integrated HRIS platform from PeopleWorks & Zoho for all locations within India, Maldives, Bhutan, Nepal, Sri Lanka, France, Italy, the USA & Canada. Instantly improved analysis, reporting, and planning capabilities while streamlining daily HR functions.
Employee Relations: Drove transition from manual HR systems into a fully integrated HRIS platform from PeopleWorks & Zoho for all locations within India, Maldives, Bhutan, Nepal, Sri Lanka, France, Italy, the USA & Canada. Instantly improved analysis, reporting, and planning capabilities while streamlining daily HR functions.
Stakeholder Management: Drove transition from manual HR systems into a fully integrated HRIS platform from PeopleWorks & Zoho for all locations within India, Maldives, Bhutan, Nepal, Sri Lanka, France, Italy, the USA & Canada. Instantly improved analysis, reporting, and planning capabilities while streamlining daily HR functions.
Payroll & EoSB: Drove transition from manual HR systems into a fully integrated HRIS platform from PeopleWorks & Zoho for all locations within India, Maldives, Bhutan, Nepal, Sri Lanka, France, Italy, the USA & Canada. Instantly improved analysis, reporting, and planning capabilities while streamlining daily HR functions.
HRIS Functional Support: Provided functional HR support for Oracle EBS, PeopleWorks.
Performance Management: Implemented a strategic performance system across all levels to align teams towards the strategic vision of the organization.
Lead the Talent Acquisition, On-boarding, Off-boarding, Employee Relation, Performance Management, L&D, Mobility, Oracle functional support, HR Policies & handbook development for India & UAE region as per law of the land.
Global Onboarding & Off-boarding: Managed the on-boarding and off-boarding, including the remotest region in North Africa. Improved the SLA to 100% by improvising the onboarding processes, incl. BV reports via vendors.
HR CoE (Center of Excellence): Improved the SLA of CoE to 96% with a team of 4 for then headcount of 3500+ (Direct + Indirect HC) based across 14 countries, which was an all-time high in the history of Mahindra Comviva.
Stakeholder Management: Managed the vendors and internal stakeholders for 100% on-time deployment of resources (incl. Indirect Headcount) and for seamless on-boarding experience at all the locations.
International Payroll & EoSB: Managed flawless monthly payroll for MENA & SEA region, also managed ESOPs and EoSB calculations and exit interviews for all the employees.
HRIS Functional Support & Refinements: Lead the functional support for Oracle R12 for post-implementation changes/refinements & regularly conducted UAT as user and admin.
Learning & Development: Managed planning and execution of training for new batches, reskilling batches on an on-going basis through internal trainers and external vendors.
Recruited for Talent Acquisition of niche skills which were required to be hired due to business expansion and process migrations from the UK. Lead the migration from onshore, talent acquisition, onboarding,
Talent Acquisition & Offshore Transitions: Lead talent acquisition for niche skills, forged relationships with renowned universities for on-campus hiring. Outperformed the India HR team for niche TA SLA & Cost per hire.
Onboarding, Employee Relations, Offboarding: Lead regular onboarding & offboarding including medicals & background checks, bank accounts opening, etc. Monitored employee satisfaction level, conducted monthly fun, yoga events, regular skips, 1 to 1, and other surveys to enable leaders to identify the cause for remedial action as needed.
Performance Management: Carried out annual and bi-annual performance management cycles for all divisions.
Vendor Management: Managed vendors for 100% SLA on BV, payroll & compliances, and contractual resourcing.
Rewards & Recognitions: Lead and organized monthly, quarterly R&R activities, annual awards nominations & preparations.
HR Audits, Payroll & Benefits: Managed internal audits, ISMS 27001 external audits, payroll & Mediclaim insurance enrollment, disbursement, and renewals.
Managed full recruitment cycle for clients in various domains.
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