Operation coordinator/ customer Service Representative
Emirates Driving Institute
مجموع سنوات الخبرة :2 years, 1 أشهر
MY DUTIES AS OPERATION AND CONTROL CENTRE CO-ORDINATOR
Handling all Technical department’s complaints, request, and inquiries promptly
resolving issues to maintain smooth operations.
Coordinating with instructors and supported the technical team to ensure proper
fleet maintenance in line with establishment standards.
Coordinate and oversee day to day operational activities, ensuring smooth
execution and adherence to established process
Good communication and effective coordination with other departments.
Providing technical assistance to over 500+ staff members
Preparing RTA passing percentage report and vehicle fine reports from RTA portal
for presentation to higher management.
Maintaining a comprehensive database of trainers assigned for vehicle and
Samsung Tablets.
Tracking and monitoring training fleets to ensure compliance with RTA
regulations, preventing violations.
Preparing the ON duty and OFF duty trainers reports, Monthly Trainers utilization
report and Monthly fleet utilization reports for the higher management.
Co-ordinated with IT Department regarding the allocation and reallocation of RTA
app devices to support operations.
MY DUTIES AS CUSTOMER SERVICE REPRESENTATIVE
Welcome customers warmly with a friendly greetings and offer them my
assistance
Responding to customer enquiries via phone, email and chat, complaints
promptly and professionally resulting 90% of issues on the first contact.
Outstanding communication skills, both verbal and written, enabling effective
customer interactions.
Facing Angry/Unhappy customers calmly and in professional way to satisfy with
solutions.
Trained new employees to make sure they meets various guidelines.
Scheduled and coordinate with students for enquiries and booking of the classes.
Last moment adjustments of instructors and student under pressure.
MY DUTIES AS FLEET MANAGEMENT
Maintaining the records of accident reports and fleet transfer records for audit
purpose.
Analyzing the quality of daily fleet operations.
Plan, direct and monitor preventive maintenance and repair programs for fleet.
Prepare vehicle count report for higher management with locations.
Coordinate with workshop team to reduce the down time.
Maintaining database of trainers assigned for vehicle.
Performed regular maintenance, repairs, and inspections on a variety of fleet
vehicles, including trucks, vans, and cars.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.