Nupur Srivastava

Leading business analysis efforts to optimize processes, enhance operational efficiency, and improve service delivery for multiple
digital platforms.
• Civil Aviation Authority (CAA), Qatar - e-Services Portal
• Ministry of Transport (MOT), Qatar - Public-Facing Website & Mobile App
• Supreme Committee for Delivery & Legacy (SC), Qatar - Internal Events Website.
• Collaborated with stakeholders from multiple government entities to gather, analyse, and document business requirements
for diverse web-based platforms (e-services, public websites, internal portals).
• Assisted in preparing business cases and feasibility assessments for new IT initiatives across public sector digital platforms.
• Participated in solution evaluations during RFI/RFP processes to ensure vendor alignment with business goals.
• Led requirement elicitation sessions through workshops, interviews, and document analysis to deeply understand user
needs and align them with technical implementation.
• Translated business requirements into clear, actionable user stories and acceptance criteria using Agile methodology,
ensuring clarity for development and QA teams.
• Modelled as-is and to-be business processes using BPMN in MS Visio/MIRO to visualize improvements and align with
strategic goals.
• Identified inefficiencies in existing workflows, recommended process improvements, and supported implementation
through coordination with cross-functional teams.
• Managed JIRA boards for backlog grooming, sprint planning, and progress tracking; ensured issues were resolved within
timelines to avoid delivery delays.
• Created detailed user guides, process documentation, and test cases to support smooth project execution, training, and
handover.
• Conducted and supported end-to-end testing, facilitated UAT sessions with clients, and incorporated feedback into iterative
releases.
• Created and maintained reusable knowledge base articles, user manuals, and operational guides to support post
deployment user adoption and training.
• Acted as a liaison between client business teams and technical teams to ensure alignment on project goals, scope, and
timelines.
• Participated in continuous improvement by staying updated on digital government trends, user experience best practices,
and Agile delivery models.

The product is Sales Cloud based vehicle financing and insurance application which includes functionalities to effectively manage and
provide financial services to the customer.
• Creating and Customizing Data Model through custom objects, fields, validation rules, record Type, Field set and Custom
metadata, custom labels.
• Testing dummy integration data using SOAP UI.
• Configuring Data Security using Profile, Permission sets, OWD, Sharing Rules, Role Hierarchy.
• Handling process automations through flow, process builders and triggers.
• Developing custom UIs using LWC and apex for backend implementation.

This Application is a CRM platform for Automobiles Industries. All the Customer related queries and issues in this System.
The users for the System are Client-side Customer Service representatives.
• Development and Maintenance of Salesforce Service Cloud Application.
• Development using Salesforce Apex Language for backend customizations and Lightning Components for front end Design.
• Usage of Salesforce automation tools. Automation of Process have led to decrease the Mean Time to Resolve tickets for
Customer Service representatives.
• Case Management -Assignment Rules, Queues, Auto-Response Rule, Omni-Channel, Approval Process.
• Reports and Dashboards Development