Customer Relations Manager
Platinumlist.net
Total years of experience :9 years, 6 Months
Building and creating long lasting relationships with clients
• Identifying potential new clients, promoters/organizers/venues/attractions to use Platinumlist
as their preferred/exclusive ticketing agent.
• Establish sales objectives by forecasting and developing annual sales quotas for regions and
territories; projecting expected sales volume and profit for existing and new products/services.
• Determining annual unit and gross-profit plans by implementing marketing strategies; analyzing
trends and results.
• Develop and implement new sales initiatives, strategies and programs.
• Conducting daily meetings with potential clients as well as managing the existing ones.
• Deliver effective proposals to clients post meetings + some basic proposal design skills are
required.
• Following up clients and managing potential leads in a balanced non-intrusive manner.
• Attending events and regular social meetings with clients to maintain business relationships.
• Attending events that clients conduct.
• Using CRM platforms - Salesforce.com
• Identifying potential retail/other physical outlets for sales of tickets and develop appropriate
deals and relationships with such outlets to increase the sales and brand reach of Platinumlist.
• Developing relationships with all key government and semi-government bodies involved in the
licensing, promoting and regulating of events in KSA, in order to ensure
a) Platinumlist is considered a best-in-class partner for government events.
b) Platinumlist is aware of, and can advise on, all licensing and regulatory issues related to events.
c) Platinumlist can advise and influence any changes in government policy relating to events.
• Identifying and reporting to the development team any desired/mandatory changes in the Platinumlist product offerings/systems that need to be implemented in the region.
• Knowledge of the KSA sports, entertainment and business-to-business events industry as well as familiarity to the Saudi Arabia market in all terms.
• Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars for markets Saudi Arabia and Bahrain
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Manage the strategy and setup of all paid campaigns / overseeing the company’s budget
• Stay up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media marketing, attribution, and programmatic media buying
• Assist with event planning, including working with vendors, event coordinators, and design teams for on-site collateral
• Supports sales presentations & agent events by assembling quotations, proposals, videos, slide shows, brochures, roll-ups
• Prepare roll-ups and brochures by formatting content and graphics; arranging printing and design
• Maintain store inventory by checking and replenishing available print material
• Plan meetings and trade shows by identifying, assembling, and coordinating requirements
• Monitor budgets by comparing and analyzing actual results with plans and forecasts.
• Brainstorm new and creative growth strategies, with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Keeping promotional material ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt
• Overall responsibility for social media management and corporate identity
• Briefing Agency Newsletters & LH.com Newsletters
• Sell Life Insurance to three different group ages on a personal and corporate level
• Establish relationships with customers, find their needs and then offer appropriate solutions in a compelling manner so the customer sees the value, understands the features and benefits and purchases the proper solution
• Organize personal meetings to explain the products available
• Analyze clients' situation to determine best advice and production approach
• Finalize the sale in a second or third meeting
• Responsible for customer follow up, prospect building, referral activities and personal growth and development
• Cold Calls ( calling random numbers from a database to invite them for a free trial )
• Walk Through in the gymnasium and introduction of the machines, equipment and staff, classes and personal programs
• Phone ins picked up to schedule an appointment to visit/subscribe to the gym
• Conducted surveys and feedback of the experience in the gym to get referrals
• Managed accounts Payable & Receivable
• Review, sort, code and verify invoices and check requests to match invoices
• Set up invoices for payment
• Entered and uploaded invoices into the QuickBooks Accounting Program
• Track expenses & process expense reports
• Prepare and perform check runs
• Post transactions to journals, ledgers and other records
• Reconcile accounts payable transactions
• Prepare analysis of accounts
• Monitor accounts to ensure payments are up to date
• Research and resolve invoice discrepancies and issues
• Maintain vendor files
• Correspond with vendors and respond to inquiries
• Handle data entry on QuickBooks Accounting Program
• Wire transfer requests
• Handle the Petty Cash safe
• Inform other staff and/or outside parties regarding procedural requirements for the purpose of processing transactions
• Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
• Also assigned manager duties as the finance manager was gone for his annual vacation during the period of August 2013-September 2013.
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