Project Assistant
German Academic Exchange Office
Total years of experience :7 years, 11 Months
- Organization, supervision, preparation and implementation of cultural, alumni, information sessions, workshops, professional courses, training seminars and conferences for up to 250 participants.
- Logistical support at the national, the German theater festival, regional specialized courses for high school teachers, as well as specialized courses for students.
- Accounting and reporting.
- Consulting on Study and Scholarships in German, Russian and English languages.
- Supervision of participants during the entire application process and implementation of fellow-departure seminars.
- Preparation, support and coordination of the scholarship selection process.
- Correspondence with Tajik and international organizations.
- Writing reports and bookkeeping
Having no experience in Spa act as Spa Manager until new Manager comes. Handle Spa operation in accordance with Hyatt Standards. Managed to hire two new therapist which resulted growths in revenue and customer focus. Divided male and female aerobic classes and found new Yoga instructor.
- Ensure that the monthly forecasted Spa revenue figures are achieved.
- Review of remuneration of all salaried employees and independent contractors with ownership as required
- Handle voiding, rebates, adjustment, correcting, checks in accordance with the prescribed procedures and account for all checks during each shift.
- Ensure that the work place is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times
- Assign responsibilities to subordinates, implementing Multi Tasking principles and to check their performance periodically
- Control the requisitioning, storage and careful use of all operating equipment and supplies
- Train the team ensuring that they have the necessary skills to perform their duties with the maximum efficiency
- Conduct staff yearly performance appraisal and assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development
- Take charge of membership acquisition and renewal procedures and maintain relevant guest database
Build up completely new Hyatt Regency Dushanbe Front Office Team. Two month before opening conducted all departmental trainings as well as trial runs and role playing sessions. New property policies and procedures were implemented. I have created task breakdowns and operational manual.
Manage and follow up daily Front Office work flow
- Ensure proper communication of Front Office Department with other
departments of the hotel
- Follow up Special Projects Completion
- Training all Front Office staff Hyatt standards and procedures
- Conduct trail runs during opening and operation time constantly
- Prepare task breakdowns for all Front Office procedures (written 100 TB)
- Cashiering follow up
- Conduct daily departmental meetings
Handle all reservations coming from individuals, companies and travel agents all by own. As the only person in reservations department conduct meetings with potential clients and sign annual contracts as well as group contracts. Handle VIP group arrivals according to preferences and needs. ( Communication room / private confidential meetings)
- Effectively manage daily operations including coordination with other
departments
- Check daily arrivals and monitor all VIP guests
- Group reservations (creating group rates / blocks in system / group memo)
- Meeting with local representatives to discuss the details
- Updating guests profile
- Uploading rates for the next year / creating new negotiated rates
- Conducting departmental trainings
- Ensure pleasant stay for the guests by providing: Personalized service for guests / meeting on arrival and escorting them / smooth check in and check outs / meeting special requirements of the guests and groups.
Red Diploma means all tests and exams have been passed with excellent mark
I was one of three best Student of my school. Took part in regional test on English and Mathematics.
