Nurul Alam

Efficiently plan, manage, organise and monitor sales targets and thereby ensure the achievement of sales objectives and directives of the department. To constantly keep in touch with the Principals/Trade Partners/Clients/Accounts to ensure that the standard of service agreed are maintained and delivered to their satisfaction.
• Increased employee knowledge by assisting with development and implementation of product-awareness program.
• Consistently providing excellent service and tactfully resolving sensitive issues.
• Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management
• Going on sales visit to interface clients and meet their demands. Increasing sales and making reports on each sales visit. Handling the Dubai market of all travel agents for ex: Dnata, Kanoo, Thomas cook etc.
• Currently handling 48 corporate clients, ensuring of all travel services and thus generating extensive Leads.

To provide support to Travel Trade partners and Field Sales Calls in providing competitive deals and related support in seats to achieve revenue target for UAE while maintaining a high standard of service to Emirates Travel trade/corporate clients.
Efficiently plan, manage, organise and monitor sales targets and thereby ensure the achievement of sales objectives and directives of the department. To constantly keep in touch with the Principals/Trade Partners/Clients/Accounts to ensure that the standard of service agreed are maintained and delivered to their satisfaction.
Job Outline:
Responsible for the overall sales targets by sourcing and prospecting for new business, as well as managing existing business to increase revenue.
Liaise with both internal and external clients, to audit service quality levels and propose operational changes where necessary, to optimise clients' satisfaction. The process will also include regular planned visits to the offices of the Principals, our Travel Trade Partners and Clients.
Regularly communicate to our customers the Dnata Product portfolio using all the means available to maximise sales and revenue. Ensure that the policy decisions made by Management are promptly communicated to our front line staff, Trade Partners, and clients. Continuously update the Airline and Travel Trade database.
Prepare and submit weekly, monthly and annual sales reports. Prepare annual / bi-annual business reviews for the client.
To explore opportunities for regional and global consolidation of MNC's.
Review/analyse market trends and give recommendations to line manager.
Support all promotions and events organised by Dnata Travel Services to make it a success.

• Selected to coach and mentor new customer service representatives
• Achieved perfect score on all phone monitors throughout tenure
• Received customer service award for outstanding track record of positive customer feedback