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Nwe Hlaing, customer service executive

Nwe Hlaing

customer service executive·Osotspa International Co.,Ltd

United Arab Emirates

Bachelor's degree, Civil Engineering

Work experience

Total years of experience: 11 years, 8 months

customer service executive

February 2021 - Present

Osotspa International Co.,Ltd

Yangon, Myanmar

February 2021 - Present

• Perform the daily order processing process
• Ensure that all documentation is provided to relevant parties - invoices, packing lists and tracking information
• Start from order capture until delivery to customers
• Co-ordinate with sales and finance for credit released on-time
• Ensure product fulfillment by following up stock in order to fulfil the order
• Co-ordinate to solve delivery issues with relevant departments (Marketing, Sales, warehouse and Distribution, 3 PL, Customers)
• Manage special requirement according to business e.g. transition, promotional item, quota management, batch allocation
• Checking and following FIFO inventory
• Co-ordinate with IT team (Thai Team) when we have system error or some thin is wrong
• Achieve and monitor customer’s monthly Key Performance Indicators (KPIs) closely
• Comply with company’s standard operating procedure (SOP) and quality policy
• Reconciliation report of all orders (weekly and monthly)
• Support to line Manager for the reporting process (Daily, weekly, monthly and OTIF report)

Company industry:
FMCG
Job role:
Logistics and Transportation

sales executive

January 2019 - January 2021

Fortune International Co.,Ltd

Yangon, Myanmar

January 2019 - January 2021

• Manage and collaborate with junior sales.
• Daily sales report to HOD Monthly
• Find new projects in Yangon areas, Market & Sales
• Follow up old and new projects
• Communicate finance department, service department, installation department and customers
• Negotiate and handle the customer complain.
• Answering project procedural questions for less experienced team members.
• Sells products by establishing contract and developing relationships with prospects recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements.
• Follow up the reseller Mobile Shops and support their need
• Support the product training to resellers
• Prepare reports by collecting, analyzing, and summarizing information.
• Contributes to team (Junior Sales Staff and Resellers) effort by accomplishing related results as needed.
• Processing invoices for all sales transactions
• Checking prices and contracts are up to date.
• Communicating internally important feedback from customers.
• Processing staff timesheets.
• Dealing with and responding to high volumes of emails.

Company industry:
Telecommunications
Job role:
Sales

engineer

June 2016 - December 2018

UN-Habitat(United Nation)

Yangon, Myanmar

June 2016 - December 2018

• Provide accurate data (both qualitative and quantitative) to the Project Officer in preparing regular project reports
• Provide feedback to Project Officer and teams on construction
• Monitor mechanism and review their work periodically
• Monitor construction activities to ensure that procedures, materials and equipment comply with approved project plans, specifications and samples, quality and schedule
• Assist the project officer on the provision of designs and BOQs for any additional work identified during implementation of specific civil works
• Provide quality monitoring and feedback to staff on improvements to be done.
• Schedule the program in logical steps and budget time required to meet deadlines
• Take actions to deal with the results of delay on construction site
• Control quality according consultant inspection
• Communicate with governments (e.g. YCDC to get permit, Township DRD and GAD)
• Collect beneficiaries’ needs, voices and success stories
• Collect and record donor and government feedback and information, and share that with appropriate departments and team members
• Explain well and patiently the project process and activities to the stakeholders
• Assist in preparing the ceremony materials and ceremony process
• Keeping recording and documentation (both hard and soft forms) of the Projects activities-activity
• Financial using - advance requisition and resettlement (with community, contractor, agency)

Company industry:
Non-profit Organization
Job role:
Civil Engineering

site engineer

September 2014 - April 2016

Maggin Construction Co.,Ltd

Yangon, Myanmar

September 2014 - April 2016

• Site labor controlling
• Proceed steps by step
• PAE estimate for material and labor and payment Estimating Bill Of Quantities
• Monitor site general safety and
• Manage materials with least wastages
• Follow and Build with regulations and procedures of YCDC approval and BCC certificate
• Learning social skill because of treating with condo owners
• Learning about tender estimate knowledge Drawing Auto CAD and sketches for project

Company industry:
Construction & Building
Job role:
Civil Engineering

Education

University of Technology

February 2014

February 2014

Bachelor's degree, Civil Engineering

Myanmar

GPA (rating): Very good

GPA (rating): Very good

Skills

System Sales
Expert
System Sales
Expert
Construction
Expert
Construction
Expert
Supply Chain
Expert
Supply Chain
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Management
Expert
Management
Expert
Data Entry
Expert
Data Entry
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Intermediate
Sales
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Excel
Intermediate
Excel
Intermediate
Business Development
Beginner
Business Development
Beginner
Word and PowerPoint
Intermediate
Word and PowerPoint
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Administration
Intermediate
Administration
Intermediate
Inventory Control
Intermediate
Inventory Control
Intermediate
Stock
Expert
Stock
Expert
Project Management
Intermediate
Project Management
Intermediate
Inventory Management
Intermediate
Inventory Management
Intermediate
Marketing
Beginner
Marketing
Beginner
Logistics
Intermediate
Logistics
Intermediate
Management
Intermediate
Management
Intermediate
Sales Support
Expert
Sales Support
Expert
AutoCAD
Beginner
AutoCAD
Beginner
Engineering
Intermediate
Engineering
Intermediate

Languages

English
Intermediate

Training and Certifications

Certifications
Sale and Marketing
Jan 2019
Project Management
Jan 2019

Hobbies

  • Watching
  • Photoshop
  • Reading