نسرين Nina

Mashreq Head Office - Qatar
Managed incoming phone calls, directing them to the appropriate department or staff member, and taking messages when
• Managed front desk operations, greeting clients and handling calls/emails professionally.
necessary.
• Scheduled meetings, appointments, and travel arrangements for management.
Handled email correspondence, ensuring timely responses and efficient communication with clients and colleagues.
• Prepared correspondence, reports, and maintained filing/documentation systems.
Coordinated scheduling for meetings, appointments, and conferences, ensuring that all parties were informed and prepared.
• Assisted clients with inquiries and directed them to relevant departments.
Managed the office's front desk, ensuring the area was tidy, organized, and welcoming at all times.
• Ensured confidentiality while supporting smooth daily office operations.
Provided general information about company services, products, and operations to visito

Recruitment and selection (Job posting, CV Screening, Interviewing, negotiating...New employees onboarding.
Employees Relations
• Allocate responsibilities and office space
• Manage schedules and dedlines
• Offer solutions for improvement
• Manage schedules and deadlines
• Purchase new material as needed

Answer incoming customer phone calls and take appropriate action for each call.
• Address customer service inquiries in a timely and accurate fashion.
• Give accurate and appropriate information to answer questions, troubleshoot
issues, and resolve complaints.
• Maintain customer satisfaction ratings based on explicit criteria set forth by
the company.
• Use company policies to determine if there can be an immediate resolution to
a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record
updated

Hotel receptionist at Four Point By Sheraton ORAN, Algeria NOVEMBER 2018 / NOVEMBER 2019 1 years
• Welcome guests as they arrive at the hotel.
• Input data into the computer platform for each tenant using the software
OPERA.
• Checking guests in and out and handing them keys.
• Take reservations made by customers by telephone and email.

• Preparing bills and deal with payments.
• Answer incoming customer phone calls and take appropriate action for
each call.
• Address customer needs in a timely and accurate fashion.