contact center executive
Aramex
Total years of experience :0 years, 7 Months
I effectively managed customer calls and shipments for Shop and Ship (SNS), providing personalized support to meet their needs and enhance satisfaction. By closely tracking orders and collaborating with the operations team, I ensured smooth logistics and improved the overall customer experience. Additionally, I promptly resolved customer concerns, pinpointing issues and implementing effective solutions to bolster customer relations and minimize escalations.
I have worked with a group of students to come up with a marketing campaign for a Canadian
educational institution called LifeLong Learning Program
I conducted research to determine the best social media platforms to use for attracting
their targeted demographic
I was responsible for devising a cost-effective advertising campaign, which includes the
platforms used for displaying ads such as Facebook Ad Manager
I have attained a High Distinction degree along with a Senate Medal for outstanding academic achievement. Moreover, I was part of the Dean's Honour List three times in a row.