Total Years of Experience: 11 Years, 5 Months
March 2018
To Present
Order Fulfillment and Logistics officer
at Target chemicals
Location :
Jordan - Amman
Stock Sales Management Role:-
- Direct and oversee the Order Fulfillment process,
- Send Purchase orders to supplier.
- Establish processes for order tracking, maintain updated customer contact
information, and monitor contracts or agreements for expiration or renewal.
- Support the Supply Chain Manager in ensuring adequate inventory levels are
maintained to maximize customer satisfaction and minimize cost.
- May act as a liaison with sales regarding ship dates or inventory levels.
- Coordinate with Client the approval and signature of all Sales Contracts.
- Follow up on product Expected Date of Arrival and Departure and update
Client accordingly.
- Follow up on payment with the Client.
- Update CRM following every client interaction.
Logistics Role:-
- Handle all communications with suppliers
- Ensure shipment / products arrive to storage
- On receipt of the Entry Form from the Stores, identify all issues that may
generate claims, in coordination with the Supply Chain Manager.
- Coordinate with Supply Chain Manager in order to provide any needed
logistics and supplier interface support to the Sales team
- Ensure systems are in place to monitor the flow of goods and materials.
Claims Management Role:-
- Initiate all Claim requests.
- Follow up with Supplier until issue is resolved / Payment is made
- If Supplier / Client do not comply with the necessary actions, or issue is not
resolved to TC satisfaction, inform Supply Chain Manager of the situation.
- Direct and oversee the Order Fulfillment process,
- Send Purchase orders to supplier.
- Establish processes for order tracking, maintain updated customer contact
information, and monitor contracts or agreements for expiration or renewal.
- Support the Supply Chain Manager in ensuring adequate inventory levels are
maintained to maximize customer satisfaction and minimize cost.
- May act as a liaison with sales regarding ship dates or inventory levels.
- Coordinate with Client the approval and signature of all Sales Contracts.
- Follow up on product Expected Date of Arrival and Departure and update
Client accordingly.
- Follow up on payment with the Client.
- Update CRM following every client interaction.
Logistics Role:-
- Handle all communications with suppliers
- Ensure shipment / products arrive to storage
- On receipt of the Entry Form from the Stores, identify all issues that may
generate claims, in coordination with the Supply Chain Manager.
- Coordinate with Supply Chain Manager in order to provide any needed
logistics and supplier interface support to the Sales team
- Ensure systems are in place to monitor the flow of goods and materials.
Claims Management Role:-
- Initiate all Claim requests.
- Follow up with Supplier until issue is resolved / Payment is made
- If Supplier / Client do not comply with the necessary actions, or issue is not
resolved to TC satisfaction, inform Supply Chain Manager of the situation.
February 2015
To February 2018
Logistics officer
at Safwan trading & contracting
Location :
Jordan - Amman
Coordinate and track shipments:-
- Prepare P.O’s and follow up on Back orders, Back logs.
- Follow up with all shipments inside & outside country.
- Pulling and packing of goods and arrange appropriate transportation among
the tasks that might need to be completed in this responsibility include
freight consolidation, cost analysis, routing and scheduling.
- Tracking shipments to ensure they arrive on time and all shipments and
delivery processes adhere to any pertinent regulations.
Managing warehouses: -
- Maintaining inventory, ordering shipping goods, operating necessary equipment and managing warehouse personnel.
Analyze supply chain systems:-
- Ensure that all aspects of a logistics team, such as shipping, warehousing and procurement, are working together through ERP system and full
experience of working with JDEdwards to fill orders and deliver materials
on a timely basis.
- Review all processes and systems and design and implement new plans and
procedures as needed.
- Creating and maintaining contingency plans.
- Report to management and suppliers all market sales and closing stock on
monthly basis.
Coordinating Purchases:-
- Organizing the transportation of purchased goods from overseas manufacturers.
- Follow up with the clearance agent and transporter and coordinating between them to have the goods into warehouses.
- Prepare P.O’s and follow up on Back orders, Back logs.
- Follow up with all shipments inside & outside country.
- Pulling and packing of goods and arrange appropriate transportation among
the tasks that might need to be completed in this responsibility include
freight consolidation, cost analysis, routing and scheduling.
- Tracking shipments to ensure they arrive on time and all shipments and
delivery processes adhere to any pertinent regulations.
Managing warehouses: -
- Maintaining inventory, ordering shipping goods, operating necessary equipment and managing warehouse personnel.
Analyze supply chain systems:-
- Ensure that all aspects of a logistics team, such as shipping, warehousing and procurement, are working together through ERP system and full
experience of working with JDEdwards to fill orders and deliver materials
on a timely basis.
- Review all processes and systems and design and implement new plans and
procedures as needed.
- Creating and maintaining contingency plans.
- Report to management and suppliers all market sales and closing stock on
monthly basis.
Coordinating Purchases:-
- Organizing the transportation of purchased goods from overseas manufacturers.
- Follow up with the clearance agent and transporter and coordinating between them to have the goods into warehouses.
October 2012
To January 2015
Customer Service
at Jordan Kuwait Bank
Location :
Jordan - Amman
- Handle transactions and answer customer queries.
- Decipher customer needs and offer the best solution based on proper
company policies.
- Effectively communicate ideas, suggestions and answers.
- Refer customers to people who specialize with the type of problem or query
they present.
- Complete complex money-related transactions.
- Decipher customer needs and offer the best solution based on proper
company policies.
- Effectively communicate ideas, suggestions and answers.
- Refer customers to people who specialize with the type of problem or query
they present.
- Complete complex money-related transactions.
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