عدي حسون

Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

Here are several core tasks common to all Cisco network engineers, such as:

1-Create and Configure Networks.
Cisco network engineers install, maintain, and configure Cisco networks.

2-Resolve Technical Issues..
troubleshoot and test Cisco networks. Technical issues include network-related problems, system failures

3-Apply Security Updates:
Applying security techniques, Cisco network engineers ensure proper controls in access, logging,

4-Test and Evaluate Software:
Testing and evaluating software and hardware, Cisco network engineers ensure reliability.

5-Assess Network Performance:
make recommendations for network planning and upgrades on systems.

1-Serves customers by providing product and service information and resolving product and service problems.

2-Attracts potential customers by answering product and service questions and suggesting

3-information about other products and services.

4-Opens customer accounts by recording account information.

5-Maintains customer records by updating account information.

6-Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting 7-correction or adjustment, and following up to ensure resolution.

8-Maintains financial accounts by processing customer adjustments.

9-Recommends potential products or services to management by collecting customer information and analyzing customer needs.

10-Prepares product or service reports by collecting and analyzing customer information.

11-Contributes to team effort by accomplishing related results as needed.

analysing and investigating price, demand and competition devising and presenting ideas and strategies promotional activities compiling and distributing financial and statistical information writing reports organising events and product exhibitionsmonitoring performance managing campaigns on social media.