Odilbek Khabibullaev

✓ Dealing with bookings by phone, e-mail, letter, fax or face-to-face
✓ Completing procedures when guests arrive and leave
✓ Choosing rooms and handing out keys
✓ preparing bills and taking payments
✓ Taking and passing on messages to guests
✓ Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
✓ Answering questions about what the hotel offers and the surrounding area
✓ Daling with complaints or problems

✓ Take payment in exchange of items sold
✓ Bag, box and wrap purchased items
✓ Identify prices of goods using memory or scanner
✓ Enter transactions in the cash register and provide customers with the total bill
✓ Sort and count currency and coins
✓ Issue receipts and change to customers
✓ Count money at the end and beginning of each shift
✓ Process exchanges and refunds
✓ Ensure that all checkout counters have enough cash
✓ Process credit card and check payments
✓ Weigh items and determine prices of the same
✓ Issue trading stamps and gift cards

April 2010-May 2011
Uzbekistan, Hosilot Hotel Guest Services Officer
✓ Checking guests in and out of hotel per Metropolitan and Preferred standards
✓ Handling guest complaints and concerns in an efficient and timely manner
✓ Overseeing VIP guests, arrivals and departures
✓ Coordinating and multi-tasking job duties in a busy environment
✓ Being cross-trained in all functions of the Front office department: Night Audit, Switchboard,
✓ Reservations and Front Office
✓ Processing guests' accounts
✓ Handling a cash float
✓ Providing excellent customer service as per hotel standards
✓ Greeting guests as they enter and exit the hotel.
✓ Providing information regarding the Hotel, town attractions, activities etc.