General Manager
Neno Abor Limited
Total years of experience :17 years, 4 Months
Key Responsibilities.
Management and Leadership
* Define and implement an organizational culture that values customer experience,
operational excellence, and innovation and experimentation.
* Oversee performance management, mentorship, leadership development, and the
implementation of strong organizational controls.
* Define organizational structure to best achieve existing goals and new growth opportunities.
* Attract and retain high performing team members.
Strategy
* Work with the Directors to evolve Neno Abor strategy as we seek to exceed
expectations of current customers and develop new projects.
* Develop new strategic relationships with product manufacturers, governments, NGOs,
and business credit off-takers and intermediaries.
Product and Commercial
* Develop channels to expand commercial reach of Neno Abor product line.
* Improve data capture and analysis to improve business performance and decision.
* Lead development of new high-value products and services for Neno Abor customers.
Operations
* Own all aspects of Neno Abor’s execution of complex sales operations, data gathering and
monitoring and business audits.
* Successfully manage existing partnerships with product manufacturers, local governments,
sovereign and corporate, NGOs, and retailers.
* Oversee product development and procurement to ensure strong sales, margins and impact.
Drive continuous improvement in sales operations and supply chain.
Finance
* Set organizational financial and capitalization strategy.
* Effectively oversee financial management and accounting across a set of corporate entities
including annual audits and quarterly financial reports.
* Maintain and update a long-term financial model in line with current corporate strategy.
Governance
* Participate as in board meetings to establish and manage strategic priorities.
and Branch Operations.
Responsible for leading and managing Sales, Service, Credit Performances, Client Engagements,
Independent Sales Consultants Performance and Team Leaders Performance and Recruitments
in all 55 Branches and 17 Satellite Centers so that they continue to deliver great marketing
services and support operations.
Key Responsibilities.
* Building loyalty amongst past customers as well as acquiring new customers.
* Formulate, review and implement branches operations strategy, enhance the Bayport
financial services operations plan.
* Developing a marketing strategy for the company i.e. develop, implement and evaluate
strategies to achieve, daily, weekly and monthly sales turnover target in every division,
regions and branches.
* Supervision of the Bayport branches and satellite application centers operations.
* Developing multi-channel communications strategies that reach their intended targets.
* Monitoring campaign performance against set targets on a daily, weekly, monthly and
quarterly basis.
* Monitor the compliance implantation and effectiveness of established policies,
procedures and internal controls in the respective entire divisions and implement timely
incident reporting to determine the level of real or potential operational risks.
* Build, develop and motivate a high performance team in the branches, Regions and
Divisions. Accountable for Divisions, Regions and Branch cost management.
* Prepare daily, weekly and monthly reports to CEO and Head of country sales, on over role
branch, regional and divisional business performance and progress on implementation of
strategies and action plans.
* Staff development, performance management and Recruitment. Provide leadership and
motivate staff at the Divisions, Regions and Branches to enhance efficiency and improve
the performance of the company.
Achievements:
* Taken an active part in the budget planning process and strategies planning for all the
branches.
* Offered a broad knowledge of policies, procedures and implementation strategies. I have
formulated and executed strategies to deliver increase business growth and profitability for
instance monthly increased Assets book growth from monthly achievement of 800M to
1.4Bn.
* Offered Leadership and project management experience.
* Successfully achieved reviewing of processes, procedures and policies of the Bayport
operations manual and reviewed credit policies.
* Successfully achieved satisfactory audit rating both in the Branch operations, quality control
department and marketing department
(Rwenzori Tower Branch)
Key Responsibilities.
1. Financial Growth, sales growth, business development and profitability.
* Formulate and implement sales plans/strategy for the branch aimed at increasing new
business and share of wallet from existing clients.
* Closely monitor branch business performance and ensure accurate records of the same
are maintained and forwarded to the Head of Institutional Banking and respective
Business Heads.
* Collaborate and coordinate the development and implementation of sales initiatives with
Branch Operations Managers, Asset Finance, Institutional Banking, Treasury, Corporate
& Commercial Banking, Direct Sales Team, Bancassurance and NC Securities to
maximize on cross-selling opportunities.
* In conjunction with Head of Institutional Banking and Manager, Products Development,
conduct product review and product development through constant feedback from the
market.
* Harness existing and create new competencies in order to achieve competitive advantage.
Continuously conduct market intelligence to identify new markets, customer trends, new
government directives and changes in policy by regulator.
* Actively manage customers through customer visits, complaints resolution and if
necessary escalation of unresolved issues to ensure that customer satisfaction is
addressed in a timely manner and in order to achieve a clear understanding of customer
credit worthiness.
2. Customer Service
* Develop a strong customer relationship management system aimed at customer retention
and maximizing on every relationship.
* Contribute to the branch business targets through strict TAT observance and high level
service delivery standards.
* Co-ordinate branch initiatives aimed at gathering feedback from customers on service
standards and advise business heads on improvements.
3. Operations Management and Compliance.
* Ensure that the Bank’s Policy is adhered to at all times when handling differentproducts.
* Ensure branch performance reports are timely & accurate.
* Ensure adherence to all KYC & AML processes with regards to new business and that
proper documentation is in place. Ensure compliance with Operations Risk requirements
to avoid losses arising from operational lapses and propose, apply appropriate risk
management.
* Manage check referral process to ensure timely feedback.
* Ensure all relevant returns are submitted on timely basis.
* Ensure all fees and commissions due to the bank are collected.
* Accountable for branch cost management
* Ensure credit portfolio of the branch is in good health.
* Ensure that the branch achieves a minimum of ‘Satisfactory’ audit rating through
continuous assessment and prompt closure of all audit exceptions sighted.
4. Leadership
* Build and develop a high performing and motivated team committed to achieving success.
* Set performance objectives and measures of success for direct reports, providing regular
feedback from staff appraisal processes.
* Provide leadership to branch staff team by constantly offering training and guidance on
the business expectations.
* Build, develop and motivate a high performance team in the branch, the staff morale to
be rated good during audit.
* Help in resource planning, setting performance objective and providing regular feedback
on branch performance.
* Maintain an effective leave program and an in-house training schedule for ease of relief
due to leave or sickness.
* Ensure the bank values are upheld all the time by bank staff.
Achievements:
* Increased branch revenue with deposit and investment balance growth of over 31% year to
date. I have formulated and executed strategies to deliver increase business growth and
profitability for Assets and liabilities book growth achieving liabilities target growth of 10.8Bn
by 14.3Bn and assets target of 11Bn for retail by 18.6Bn, Asset finance target of 20Bn by
22.1Bn.Increased customer deposit retention over 30 percent.
* Successfully achieved reviewing of processes, procedures and policies of the bank’s
operations manual.
* Elevated branch customer survey scores to over 96 percent.
* Take an active part in the budget planning process and offered Leadership and project
management experience for example in agency banking, Visa card enrollment.
* Maintained and monitored branch vault cash, petty cash and performed monthly audits in
accordance with banking regulations hence successfully achieved NC bank Rwenzori
branch satisfactory audit rating both in the Branch operations and marketing department.
Ensure that I develop and grow the branch Assets and Liability portfolio.
* Actively manage customers through customer visits, complaints resolution and if
necessary escalation of unresolved issues to ensure that customer satisfaction is
addressed in a timely manner and in order to achieve a clear understanding of customer
credit worthiness.
* Lead a team of sales people and all other employees to achieve the branch’s set targets in
sales, balance sheet growth and profitability.
* Ensure that the customers receive an excellent experience as they transact business with
the bank by enforcing service standards.
* Maintain and grow corporate and retail business in order to deliver growth and profitability.
* Managing end to end operations of the branch and ensuring audit compliance to bank
policies, procedures and internal controls.
CAREER HIGH LIGHTS
* Staff development and performance management. Provide leadership and motivate staff
at the branch to enhance efficiency and improve the performance of the bank.
* Carry out any other duties that may be assigned from time to time.
(Paidha, Nebbi, Arua, Nwoya and Gulu Area Branch)
Branch manager in one of the branches of GLOBAL TRUST BANK LTD. The job involves overall
management of branch, extensive field marketing of products as well as public relation aspects
with various, customers, business communities, NGOS, local government authorities for sourcing
the business.
Key Responsibilities.
* To grow the branch’s business at the same time managing the risk involved both in business
and the general daily operations at the branch. The key role is preoccupation is sales
acquisition.
* Lead a team of sales people and all other employees to achieve the branch’s set targets in
sales, balance sheet growth and profitability.
* Advice the business management team on the new business intelligence, Initiatives and
dynamics.
* Supervise the branch operations manager and the entire branch to ensure compliance to
policies and procedures.
* Ensure that the bank recovers all money given out to customers in terms of advances or
loans.
* Ensure that the customers receive an excellent experience as they transact business with
the bank by enforcing service standards.
Manage and coordinate all the activities at the branch.
* Lead a team of sales people and all other employees to achieve the bank’s set targets in
sales.
* Safe guard and promote the organizational brand, products and services.
* Enhance a positive image for the bank within the area.
* Carry out any other duties that may be assigned from time to time.
Responsible for the overall performance of the branch’s operations.
Key Responsibilities.
* Manage and coordinate all the activities at the branch.
* Demonstrated success in effective relationship with clients creating and leading
innovative approaches in acquiring business targets.
* Providing cover for the branch manager in his absence.
* Enhance a positive image for the bank within the area.
* Maintain and grow corporate and retail business in order to deliver growth and profitability.
* Overall leadership in the branch to deliver customer service standards and operational
efficiencies.
* Managing end to end operations of the branch and ensuring audit compliance to bank
policies, procedures and internal controls.
* Staff development and performance management. Provide leadership and motivate staff at
the branch to enhance efficiency and improve the performance of the bank.
* Managing, maintaining processes, procedures and internal controls hence giving full support
to management for ensuring smooth functioning of the department.
* Supervision, training, support and guide the staff of day to day bank operation to ensuring
proper discharging of their respective duties.
* Checking, monitoring, control, reporting account movement and reporting daily transaction,
balancing of books and update in general.
* Taking care/ Providing satisfactory customer service and handling customer grievances,
queries, complains.etc
* Monitoring, processing, appraisals follow up and recover of account advances, credit
proposals, review and renewal of credit facilities.
* Safe guard and keeping proper custody of documents and bank assets thus maintaining the
dual control system.
* Safe guard and promote the organizational brand, products and services.
* ATM operation i.e. loading cash and daily activities etc.
* Carry out any other duties that may be assigned from time to time.
Transaction Verication, passing of vouchers, follow up, facilitating payment of valid
instruments i.e. cheques, bills payable RTGS, T.T and control of general branch operation
Meet the set targets.
* Implement total quality management in service delivery.
* Signature verification for payments and transfers.
* Make reports as required by management.
* Handling the URA requirements (PAYE and VAT), E-TAX, NWSC, UMEME, NSSF
ATM operation i.e. loading cash and daily activities etc.
* Provide supervision, training and support to staff.
* Safe guard all Company property.
* Make report as required by management and carry out any other duties that may be
assigned from time to time.
Provide information to customers about Bank Products and services.
* Receiving and paying Cash/Forex.
* Buying and selling of Forex.
* Ensuring that the right amounts accompanied with the relevant vouchers are lodged with the
Chief Cashier at the end of each day.
* Ensure proper identification of customers and scrutiny of customers’ documents e.g.
passport, foreign currency.
* Ensure that all payments and purchases beyond your authorization limits are referred to your
Supervisor.
* Ensure the safety and security of money at all the time.
* Ensure safety of all Bank Property in your custody during the normal execution of your duties
such as the date stamps deposit slips, keys, etc.
* Observe anti money laundering controls and guidelines.
* Carrying out any other business as assigned by management from time to time depending
on the issues at hand.
General customer care (handle the customer inquiries.
* Handle the URA requirements (PAYE and VAT.
* Physical verification of all deposits.
* Signature verification. Computer verification of all deposits and payments.
* Balancing of records on the system.
* Entry of data on the bank system.
* Monitoring the movements of cash from and to the vault on a daily basis.
* Marketing the bank’s products to generate business for the branch.
* Carrying out any other business as assigned by management from time to time depending
on the issues at hand.
courses: Customer care and services marketing. * Leadership development skills. * Risks in banking Risk management, Compliance, Operations risk, credit risks etc. * Credit analysis. (Credit and Portfolio Management)
courses: Old Kampala S.S.S Uganda Advanced Certificate of Education